DDC Manager- Spain ( m/f/x)

Allianz Direct; Madrid; On-site; EUR 50,000 - 75,000; Full time

Job summary

Allianz Direct in Madrid is seeking a Manager of the Customer Defense Department to lead complaints resolution and drive customer-centric improvements across the organization.

You will prepare leadership reports, analyze data from the complaints dashboard, and collaborate with cross-functional teams to enhance processes while ensuring compliance and high service standards.

Qualifications

• Outstanding communication skills and the ability to connect with different people and teams.
• Strong analytical mindset with a data-driven approach to continuous improvement.
• Advanced English proficiency for a professional environment.
• Law degree or equivalent legal background.

Responsibilities

• Manage and resolve complaints efficiently and thoughtfully, aligned with internal procedures.
• Prepare and support executive reporting for senior leadership and strategic areas, translating data into clear insights.
• Analyze data and monitor the complaints dashboard, spotting trends and opportunities for improvement.
• Collaborate cross-functionally with teams across the organization to keep communication open and effective.
• Drive continuous improvement in processes and services with a customer-first focus.

Skills

Communication

Analytical mindset

Advanced English

MS Office & Power BI

3–5 years experience

Legal background

Education

Law degree or equivalent

Tools

Microsoft Office

Power BI

Copilot

Job description

About The Role

At Allianz Direct, we believe that every customer interaction is an opportunity to build trust. We're looking for a Manager of Customer Defense Department, someone who genuinely cares about doing right by our customers and who thrives on turning challenges into better experiences for everyone.

About The Role

At Allianz Direct, we believe that every customer interaction is an opportunity to build trust. We're looking for a Manager of Customer Defense Department, someone who genuinely cares about doing right by our customers and who thrives on turning challenges into better experiences for everyone.

Key Responsibilities

What You'll Do at Allianz Direct

• Manage and resolve complaints efficiently and thoughtfully, always aligned with internal procedures — and with a genuine willingness to coach and guide the different stakeholders involved along the way.
• Prepare and support executive reporting for senior leadership and other strategic areas of the company, translating data into clear, actionable insights.
• Analyze data and monitor the company's formal complaints dashboard on an ongoing basis, spotting trends and identifying real opportunities for improvement.
• Collaborate cross-functionally with different teams across the organization, building bridges and keeping communication open and effective.
• Drive continuous improvement in processes and services, with a strong focus on elevating the overall customer experience.

Qualifications And Key Skills

What Allianz Direct Needs From You

• Outstanding communication skills — you know how to connect with different people and teams, and you do it naturally.
• Strong analytical mindset, with a clear orientation toward data-driven decision-making and continuous improvement.
• Advanced English proficiency, enabling you to operate confidently in a professional environment.
• Solid command of digital and office tools, especially Microsoft Office (Word, PowerPoint, Excel, Power BI, Copilot, and similar).
• 3 to 5 years of professional experience, ideally within the company or in similar corporate environments.
• Law degree (or equivalent legal background).

Key Skills & Competencies

• Proactive and dynamic, with a genuine customer-first mindset.
• A true team player who fosters a positive, collaborative work environment.
• Excellent time management and the ability to prioritize effectively.
• Eager to learn, with clear and effective communication at every level.
• A strong sense of ownership, initiative, and a natural drive to improve processes and services.

106594 | Legal & Compliance | Professional | | Allianz Direct | Full-Time |

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in an inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.