Databricks Ai Data Platform Engineer

Xenon Seven; Barcelona; Remote; EUR 28,000 - 38,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) in Barcelona to provide remote technical support to clients and resolve incidents. The role focuses on restoring services and ensuring SLA adherence through proactive incident handling.

Ideal for graduates or early-career engineers looking to grow in network support, diagnostics, and maintenance, with opportunities to work with diverse clients in a collaborative environment.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Uses knowledge articles in incident diagnosis and resolution and assists with updating as needed.

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when