Data Center Operations Technician – AWS-Scale Networking

Amazon; Aragón; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading cloud service provider seeks a Data Center Operations Technician for their Spain location. In this role, you will support AWS infrastructure by troubleshooting hardware and networking issues. Key responsibilities include collaborating with cross-functional teams and ensuring SLAs are met. Candidates should possess a high school diploma, experience in hardware troubleshooting, and strong communication skills in both Spanish and English. Enjoy an inclusive culture that encourages growth and work-life balance.

Servicios

Mentorship and career growth opportunities

Flexible work-life balance

Formación

• Certification or experience in hardware troubleshooting and repair is essential.
• Proficiency in networking concepts is necessary.
• Ability to manage customer interactions and work under pressure.

Responsabilidades

• Interact with stakeholders in Spain and EMEA, using Spanish and English language skills.
• Meet SLAs against assigned trouble tickets.
• Perform routine hardware troubleshooting and repairs.
• Collaborate with cross-functional teams for routine work.
• Engage with Smart Hands in EU Regional POPs.

Conocimientos

Computer hardware troubleshooting

Networking

Customer service

Problem resolution

Educación

High school diploma or equivalent

Descripción del empleo

A leading cloud service provider seeks a Data Center Operations Technician for their Spain location. In this role, you will support AWS infrastructure by troubleshooting hardware and networking issues. Key responsibilities include collaborating with cross-functional teams and ensuring SLAs are met. Candidates should possess a high school diploma, experience in hardware troubleshooting, and strong communication skills in both Spanish and English. Enjoy an inclusive culture that encourages growth and work-life balance.