Data Analyst

ING España&Portugal; Madrid; Híbrido; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Health and life insurance

Flexible remuneration

Wellbeing programs

Descripción de la vacante

ING España&Portugal is seeking a Data Analyst to join the Data Analyst team within the Customer Interactions and Monetization Tribe. The role focuses on enhancing business performance through descriptive analytics and data-driven insights to support better decision-making and improved commercial outcomes.

You will engage with business areas, understand needs, and navigate the data ecosystem to deliver precise analyses and meaningful recommendations while fostering a collaborative, high-skill

Formación

• Bachelor’s degree in mathematics, statistics, computer science, economics, or equivalent with strong analytical content.
• Proficiency in Excel, SAS and SQL is required.
• Fluent English appreciated.

Responsabilidades

• Analyze product trends to increase sales conversion and improve digital funnels.
• Conduct customer analyses to determine lifetime value and segmentation.
• Support and advise on reporting needs and develop dashboards for data-driven decisions.

Conocimientos

Excel

SAS

SQL

English

Stakeholder management

Analytical thinking

Educación

Bachelor’s degree in analytics

Descripción del empleo

At ING we are looking for a Data Analyst

Your role and work environment:

We are looking for a talented and enthusiastic Data Analyst to join our Data Analyst team of Customer Interactions and Monetization Tribe.

Our mission is to enhance business performance through descriptive analytics and business diagnosis, providing insights and recommendations that facilitate better decision-making and lead to improved commercial outcomes.

We seek a dynamic and proactive individual who can engage with business areas, comprehend their needs, understand their services and products, and navigate the data ecosystem to produce precise and meaningful data-driven analyses.

We value a strong and honest team spirit, fostering an excellent and collaborative environment with business stakeholders and your fellow Data Analysts. This contributes to a robust and highly skilled data analyst community.

Your key responsibilities:

As a Data Analyst, you will:

Engage proactively with business areas to understand their business goals, financial services and products, to generate accurate data-driven business analyses and recommendations.

• Analyzing product trends to increase sales conversion, reduce product attrition, improve digital funnels, and support communication campaigns. This involves identifying key performance indicators, monitoring product performance, and suggesting actionable insights to optimize sales strategies and customer experience.
• Conducting customer analyses to determine customer lifetime value, customer segmentation, and forecast customer development. This includes using analytical techniques to identify patterns and trends in customer data, enabling the business to tailor its marketing and retention strategies effectively.
• Supporting and advising the business on reporting needs and other analytical requirements. This entails collaborating with stakeholders to define reporting metrics, coordinate the development of comprehensive dashboards to ensure data-driven business monitoring and decision-making.

Additionally, you will collaborate closely with your Data Analyst teammates to foster a robust and highly skilled data analyst community. This involves sharing best practices, participating in knowledge-sharing sessions, and contributing to a culture of continuous improvement and excellence.

What are we looking for?

• Willing to assume challenges, take initiative and personal responsibility.
• Desirable thinking in strategic terms. Able to recognize key information, identify business opportunities, establish connections and apply analytics for decision-making.
• Willing to learn and improve your technical and your interpersonal skills.
• Diven and customer-focused, always striving to understand and meet the needs of the business and its clients.
• Bachelor’s degree in mathematics, statistics, computer science, economics, or other degree with strong analytical content.
• Full proficiency in Excel, SAS and SQL
• At least 5 years of experience in a comparable role, transforming data to extract key business insights. Experience in retail banking is highly recommended
• Your communication skills enable you to work together with many different parties throughout our organization. Negotiation and stakeholder management
• Fluent English will be appreciated.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Balance That Works.

We put balance to work, so you can do it too. With our customers’ needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it.

Receive your meal allowance in the way that best suits you: through a meal card or directly in your payroll, giving you greater flexibility and convenience in managing your everyday needs.

More than an office.

In our offices you can find doctor’s office, hairdresser, gym, Employee Concierge (to help you with your errands) and much more!

Health and life insurance.

We help you protect what matters most to you, including you and your immediate family.

Flexible remuneration.

Enjoy access to services such as nursery vouchers, public transport and training support, as well as other benefits through our flexible remuneration model.

Commuting made easier.

Our free shuttle service connects different areas of Madrid with ING MAD, helping make your commute to the office more comfortable and convenient.

Loans with preferential banking conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

Our 360º wellbeing approach supports employees across Financial, Physical, Mental and Social Wellbeing.

On-site physiotherapy service.

A strong wellbeing culture, including Wellhub access, sports communities and activities.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1900 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

We are a fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.