Danish speaking Customer Service Representative for Barcelona office

The lemon Consulting; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A consulting firm in Barcelona is seeking a Customer Service Representative to assist international travellers and accommodation partners. The role involves understanding customer needs, providing exceptional service through email and phone interactions. Candidates should be fluent in Danish and possess excellent communication skills. Benefits include free health insurance and personal coaching. This is a full-time, on-site position.

Servicios

Free private health insurance

Flexible nursery school transport remuneration

Free coffee and weekly fruit

Spanish lessons and group activities

3 weeks of initial training

Formación

• Native / fluent in Danish with good command in English.
• Excellent communication and interpersonal skills.
• Experience in customer service or contact centre environments.

Responsabilidades

• Understand and identify customer needs.
• Mediate between international travellers and accommodation suppliers.
• Clarify inquiries about service, payment, and technical requirements.

Conocimientos

Fluent in Danish

Good command in English

Excellent communication skills

User friendly PC skills

Problem-solving mentality

Goal-oriented work approach

Herramientas

Office 365

CRM Database

Descripción del empleo

Position: Customer Service Representative

Full time position 38,5h/week (Monday to Sunday)

Temporary Contract

Location: Barcelona, on-site.

About the role:

As a Customer Support Advisor, you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening, responding, and ensuring a consistently high level of customer service across email and phone interactions.

DUTIES AND RESPONSIBILITIES:

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
• You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS:

• Native / fluent in Danish with good command in English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems
• Goal-oriented work approach
• An open mind to changing priorities and business processes
• Affinity with Accommodation Platforms
• Experience within customer service or contact centre environments will be valued
• Availability to work from the office and from home (within 100km of the office).

BENEFITS:

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more
• Free private health insurance if interested when getting a permanent contract
• Flexible remuneration in nursery school transport if interested after the probation period
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching.