Danish speaking Customer Service Representative

The lemon Consulting; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A consulting firm in Barcelona is looking for a Customer Service Representative fluent in Danish and proficient in English. The role involves managing customer interactions, processing orders, and collaborating with internal teams to ensure customer satisfaction. Applicants should have a high school diploma and proven experience in customer service or a similar role. The company offers competitive pay, a structured schedule, 23 paid vacation days, and a supportive team environment.

Servicios

Excellent remuneration package

23 days of paid annual leave

Dynamic and friendly team environment

Formación

• Proven experience in customer service or a similar client-facing role.
• Ability to multitask and manage priorities under pressure.
• Basic technical understanding of products/services.

Responsabilidades

• Manage customer interactions via phone, email, and chat.
• Process customer orders and inquiries accurately.
• Collaborate with logistics and sales to resolve issues.

Conocimientos

Fluent in Danish

Proficiency in English (B2)

Customer service experience

Strong communication skills

Educación

High school diploma or equivalent

Higher education in business or communication

Herramientas

CRM platforms

SAP or similar systems

Descripción del empleo

Overview

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES

• Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses.
• Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools).
• Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs.
• Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers.
• Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently.
• Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests.
• Follow established service standards, procedures, and escalation protocols to ensure quality and consistency.
• Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.

REQUIREMENTS

• Native / fluent in Danish, both verbal and written. Proficiency in English (minimum B2 level).
• High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage.
• Proven experience in customer service, order management, or a similar client-facing role.
• Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems).
• Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach.
• Ability to multitask, manage priorities, and maintain accuracy under pressure.
• Basic technical understanding or interest in products/services relevant to the companys field.
• Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment.

OFFER

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach career potential.