Danish Paypal Support Pro – Relocate To Greece

Mercier Consultancy Md; Madrid; Hybrid; EUR 38,000 - 56,000; Full time

Job summary

Medtronic, a global leader in healthcare technology, seeks a Customer Service Specialist to support day-to-day patient care by delivering exceptional service. Based in Madrid with a hybrid work arrangement, you will help healthcare providers manage inquiries, orders, and escalations while collaborating with cross-functional teams.

Ideal candidates will have English and French proficiency, strong data analysis skills, and experience with MS Office.

Qualifications

• 4+ years in customer service, customer operations, or related environment.
• Proficiency in English and French, both written and spoken.
• Experience managing complex customer situations and escalations.
• Experience analyzing operational data to drive improvements.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).

Responsibilities

• Act as subject matter expert for complex customer inquiries and escalations.
• Manage transactions, quotations, orders, and follow-ups with accuracy.
• Partner with internal stakeholders to resolve complex customer matters.
• Identify opportunities to improve processes and workflows.
• Participate in projects, system implementations, and UAT activities.
• Support compliance with policies, procedures, and quality requirements.
• Analyze operational data and performance trends to identify improvements.
• Support knowledge-sharing, onboarding, and training within the team.

Skills

English (fluent)

French (fluent)

Customer service experience

Data analysis

MS Office

Education

Bachelor's degree

Associate's degree

High School Diploma

Tools

SAP

Salesforce

Job description

Customer Service Specialist

Madrid Medtronic

Flexible Work Arrangement
Warsaw, Mazowieckie, Poland
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Watford, Hertfordshire, United Kingdom
Full time
R80213

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

**A Day in the Life**
As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and who thrive in a fast-moving environment.

This role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care.

We are looking for experienced professionals who combine strong operational expertise with a passion for continuous improvement and customer excellence.

This position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

As a Customer Care Specialist, you will combine advanced customer operations expertise with a focus on operational excellence and continuous improvement. You will support complex customer situations, drive process enhancements, provide operational guidance, and contribute to projects and business initiatives while remaining actively involved in day-to-day customer care activities.

**Primary Responsibilities**

• Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues
• Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality
• Partner with internal stakeholders to resolve complex customer and operational matters
• Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions
• Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities
• Support compliance with company policies, procedures, and quality requirements
• Analyze operational data and performance trends to identify opportunities for improvement
• Support knowledge-sharing, onboarding, and training activities across the Customer Care team

**Required Qualifications**

• High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment
• Professional proficiency in English and French both written and verbal
• Experience managing complex customer situations, escalations, or cross-functional operational processes
• Experience analyzing operational data and applying insights to support improvements.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

**Preferred Qualifications**

• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
• Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
• Proficiency in additional languages
• Experience participating in projects, business transformation initiatives, or system implementations
• Experience supporting continuous improvement or operational excellence initiatives

**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**

**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 39,200.00 EUR - 58,800.00 EUR | Netherlands: 50,000.00 EUR - 75,000.00 EUR | Poland: 117,600.00 PLN - 176,400.00 PLN | Spain: 37,600.00 EUR - 56,400.00 EUR | United Kingdom: 36,800.00 GBP - 55,200.00 GBP |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

**Work Locations**
Warsaw, Mazowieckie, Poland
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Watford, Hertfordshire, United Kingdom