CX Documentation and Translation Executive (German speaker) - Temporary - 6 months

Traveltechessentialist; Barcelona; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

eDreams ODIGEO is seeking a CX Documentation and Translation Executive (German speaker) to join our Barcelona-based CX Customer Journey team in a hybrid, six‑month temporary capacity. You will manage and update CX content for agents and digital channels, ensuring accuracy, consistency, and alignment with our brand voice and local market needs.

The role focuses on translation coordination, glossary management, and QA, working with CMS tools and AI-assisted workflows.

Formación

• Minimum of two years of experience in a documentation and translation role.
• Certified German Translator and Fluent in English (C2) with a professional translation qualification.
• Experience using CMS and AI tools to adapt content across languages and platforms.
• Proven track record of delivering high-quality content through AI-assisted proofreading, with human-centered final polish.
• Familiarity with translation/localization tools like SDL Trados and Lokalise.
• Strong writing and editing skills using Word or Google Docs.
• Experience with content/knowledge systems (Confluence, SharePoint, Zendesk Guide, Guru).
• Proficiency with collaboration tools like Slack, Microsoft Teams, Jira, Asana, Trello, Monday.com, or MS Project.
• A quick learner, strong communicator, and team player who brings solutions and fresh ideas.

Responsabilidades

• Documentation Management: Create, maintain, and update CX content with business owners.
• Translation Coordination: Ensure translations are accurate and culturally relevant, proofread AI-generated content.
• Optimization: Manage glossaries, translation memories, and style guides for consistency.
• Stakeholder management: Align priorities and ensure timely delivery with CX, Product, Training teams.
• Continuous Improvement: Perform regular quality reviews of CX documentation and translations.

Conocimientos

German translation

English proficiency (C2)

Translation certification

Team collaboration

Herramientas

CMS

AI tools (DeepL, GPT)

SDL Trados

Lokalise

Confluence

SharePoint

Zendesk Guide

Guru

Slack

Microsoft Teams

Jira

Asana

Trello

Monday.com

MS Project

Descripción del empleo

CX Documentation and Translation Executive (German & English) - (Hybrid) - (Temporary 6 months)

As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us! We are looking for an experienced CX Documentation and Translation Executive (German speaker) to join our Barcelona-based CX Customer Journey team in a hybrid, 6-month temporary capacity to manage and update customer experience content for both agents and digital channels. You’ll ensure source materials and translations are accurate, consistent, and aligned with our brand voice and local market needs. By delivering clear and accessible information, you’ll help drive efficient support and contribute to building customer trust and loyalty. If you're ready to soar, we're ready to take you there.

Why eDreams ODIGEO

We’re the world's leading travel subscription platform. We pioneered Prime, the world’s first and leading travel subscription programme, when it launched in 2017. Millions of Prime members every year across multiple markets. 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members. Diversity is our strength that’s why our eDOers are coming from different nationalities from all continents – 99% permanent contracts.

Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits.

What you will do

The Role's Key Responsibilities and Tasks. As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the global company project and its customers. As a CX Documentation and Translation Executive in the CX Customer Journey team, you will be in charge of:

• Documentation Management: Create, maintain, and update CX content with business owners, ensuring high-quality knowledge and internal communications to call centres on process updates, time-sensitive issues, and implementation of new initiatives.


• Translation Coordination: Ensure translations are accurate, culturally relevant, and aligned with brand, tone, and eDO standards—proofreading both human and AI-generated content for consistency and quality.


• Optimization: Manage glossaries, translation memories, and style guides for content consistency.


• Stakeholder management: Work cross-functionally with teams and stakeholders to align priorities and ensure timely delivery. Support translation and documentation needs across CX, Product, Training, and other key functions. Support with translation and documentation queries across the business.


• Continuous Improvement: Perform regular quality reviews of CX documentation and translations.

What you need to succeed

Mandatory Skills

• Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:


• Minimum of two years of experience in a documentation and translation role.


• Certified German Translator and Fluent in English (C2) with a professional translation qualification (e.g., EMT, CIOL, SFT).


• Experience using CMS and AI tools (e.g., DeepL, GPT assistants) to adapt content across languages and platforms.


• Proven track record of delivering high-quality content through AI-assisted proofreading, utilizing advanced tools to streamline the editing process while maintaining a human-centered final polish.


• Familiarity with translation/localization tools like SDL Trados and Lokalise.


• Strong writing and editing skills using Word or Google Docs.


• Experience with content/knowledge systems (e.g., Confluence, SharePoint, Zendesk Guide, Guru).


• Proficiency with tools like Slack, Microsoft Teams, Jira, Asana, Trello, Monday.com, or Microsoft Project.


• A quick learner, strong communicator, and team player who brings solutions and fresh ideas.

Preferred Qualifications

• Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini, or other AI-powered assistants.


• Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into workflows.


• AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes, and enhance productivity.


• Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.

What’s in it for you

The best talent deserves the best benefits. At eDO, we want you to be a part of our success story and great culture. Here's what we offer:

• Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle.


• Your Well-being is our priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcomes. You'll be able to find the right work-personal life balance that suits you best.


• Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.


• Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, take your career to new destinations. Our team is passionate and diverse. We encourage you to apply and shape the future of travel.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.