Customer Support Specialist with Dutch

Wibit; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking a Customer Support Specialist in sunny Valencia. Ideal candidates will speak native-level Dutch and possess excellent communication skills. Responsibilities include assisting customers via phone, chat, or email with a focus on empathy and clarity. The role offers relocation support and a vibrant team culture. Candidates are expected to be fast learners with a passion for technology and a willingness to start in late 2025.

Servicios

Relocation support including Spanish paperwork help

Daily healthy meals

Free Spanish classes

Access to mental health support

Professional development opportunities

Formación

• Native-level Dutch speaker (C2); knowledge of other languages is a plus.
• Previous customer service experience is a bonus.
• Willingness to relocate and start by September, October, or November 2025.

Responsabilidades

• Be the go-to expert for customer questions via phone, chat, or email.
• Guide users through solutions with patience, empathy, and clarity.
• Collaborate with other teams to improve support processes.

Conocimientos

Excellent communication skills

Problem-solving skills

Empathy

Fast learner

Descripción del empleo

Join one of the biggest telecom brands in the Netherlands—now expanding with a people-first mission. With over 8 million users, this no-nonsense company delivers fast mobile, internet, and TV services with a human touch. In sunny Valencia, become the friendly voice of a brand that’s all about making tech simple and connections real.

Location

Valencia, Spain

Work Model

On-site

Employment Type

Full-time

Industry

Telecommunications

Languages

Dutch (C2), English (B2 or higher)

Compensation

Competitive salary + relocation support + benefits

As a Customer Support Specialist, you’ll help customers navigate their digital world—no scripts, no robotic replies, just real impact. You’ll be part of a growing, high-performance team that values sharp minds and social hearts.

What you’ll do

• Be the go-to expert for customer questions via phone, chat, or email
• Guide users through solutions with patience, empathy, and clarity
• Spot issues and solve them—or elevate when needed
• Represent the brand’s tone: friendly, human, and efficient
• Keep customer records accurate and up-to-date
• Collaborate with other teams to improve support processes

What we’re looking for

• Native-level Dutch speaker (C2); other languages are a plus
• Previous customer service experience is a bonus
• Excellent communication and problem-solving skills
• Empathy and people-first mindset
• Fast learner with a passion for tech
• Willing to relocate and available to start in September, October, or November 2025

What you’ll get

• Relocation support, including help with Spanish paperwork
• The adventure of your life in sunny Valencia
• Daily healthy meals, boot camps, and team activities
• Free Spanish classes
• A multicultural, international team culture
• Professional and personal development opportunities
• Access to mental health support and private Spanish health insurance

Ready to live and work by the Mediterranean? Apply now and start your Valencia chapter!