Customer Support Specialist (French + English)

Essence Coaching Group; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading international customer service provider is seeking a Customer Support Representative fluent in French and English to join its innovative team. The role involves troubleshooting technical issues, assisting customers with purchases, and ensuring a high-quality customer experience. Ideal candidates will have strong communication skills and a customer-first mindset. A hybrid work model may be available after six months based on performance.

Servicios

Structured onboarding

Ongoing skill development

Relocation assistance

Formación

• Fluent in French and English with C1 level proficiency.
• At least 1-2 years of work experience in BPO or with US customers.
• Attention to detail and customer support skills.

Responsabilidades

• Handle inbound and outbound requests via various channels.
• Troubleshoot basic technical issues effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and support to customers.

Conocimientos

French – C1

English – C1

Customer-first mindset

Excellent communication skills

Problem-solving ability

Descripción del empleo

Overview

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

Responsibilities

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

Qualifications

• French – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Benefits

• Salary : 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.