Customer Support Specialist

Essence Coaching Group; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading international customer support team in Spain is seeking a Customer Support Representative fluent in French and English. In this role, you will handle customer inquiries, troubleshoot technical issues, and assist with spare parts. Ideal candidates will have a customer-first mindset and at least 1-2 years of experience in BPO. This position offers a gross salary of 1700 EUR per month and potential for a hybrid work model after 6 months.

Servicios

Access to structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work model

Formación

• French – C1 and English – C1 required.
• 1-2 years of experience in BPO or experience with US customers.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.

Conocimientos

Customer-first mindset

Excellent communication skills

Problem-solving ability

Attention to detail

Descripción del empleo

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • French – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It • Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available.