Customer Support Representative (Spanish + English)

Essence Coaching Group; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international support team is seeking a Customer Support Representative fluent in Spanish and English. The role involves handling customer requests, troubleshooting technical issues, and assisting with spare parts purchases. Ideal candidates have a customer-first mindset and robust communication skills. The position offers a salary of 1700 EUR gross per month and potential for a hybrid work model after six months based on performance.

Servicios

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work model

Formación

• At least 1-2 years of work experience in BPO or experience with US customers.
• Proven ability to troubleshoot basic technical issues.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported.

Conocimientos

Spanish – C1

English – C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Descripción del empleo

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

What You’ll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• Spanish – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Why You’ll Love It

• Salary: 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.