Customer Support Representative

Essence Coaching Group; Málaga; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading customer support firm is seeking a bilingual Customer Support Representative fluent in Spanish and English. The role involves handling customer inquiries, providing technical troubleshooting, and assisting with spare parts purchases. Candidates should have at least 1-2 years of experience in a BPO setting. This position offers a competitive salary of 1700 EUR gross per month and has the potential for a hybrid work model after 6 months based on performance.

Servicios

Access to structured onboarding

Ongoing skill development

Relocation assistance

Formación

• At least 1-2 years of experience in BPO or experience with US customers.
• Ability to troubleshoot basic technical issues.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported.

Conocimientos

Spanish – C1

English – C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Descripción del empleo

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • Spanish – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available