Customer Support (Portuguese speaker)

goFLUENT; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global language solutions company in Madrid is seeking a motivated Learning Consultant to enhance learner experiences and provide feedback. This role entails guiding learners on their language journey, communicating across channels, and collaborating with internal teams. Ideal candidates are fluent in Spanish, empathetic, and possess strong problem-solving skills. The position offers a dynamic startup culture and a chance to make a real impact on learners' success.

Servicios

Dynamic startup-like experience

Full onboarding and mentoring program

International working environment

Exciting team-building events

Formación

• Native fluency in Spanish and intermediate proficiency in English.
• Proactive, disciplined, and able to multitask under pressure.
• Excellent oral communication and customer service skills.

Responsabilidades

• Guide learners on their language journey via various communication channels.
• Ensure smooth communication with internal teams.
• Optimize internal procedures and improve response quality.

Conocimientos

Empathy

Problem-solving

Teamwork

Effective communication

Organizational skills

Adaptability

Educación

University degree in Language Studies or Translation/Interpretation

Herramientas

MS Office

Google tools

Descripción del empleo

Are you passionate about helping others succeed At goFLUENT were looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.

As a Learning Consultant youll be at the heart of our customer experience connecting with learners guiding them on their language journey and collaborating with our internal teams to deliver excellence.

If youre driven by making a difference and thrive in a supportive customer-focused environment wed love to have you on board!

What Youll Do

• Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
• Offer the learner the best journey possible by understanding the expectations and being efficient in giving the solutions to concerns the learner might face
• Reply to our learners requests on several communication channels (phone email chat etc.)
• Ensure a smooth and efficient communication with internal teams
• Call students to encourage them to take full advantage of the available resources
• Be proactive in order to optimize our internal procedures improve the quality of our responses and raise learners feedback

Youll love this job if you

• Are outstanding at communicating both orally and written ( Spanish is your mother tongue)
• Have a previous successful experience in customer support
• Are very empathic and able to solve complex conversations in order to give a smile to customers
• Are an organized responsive adaptable sincere and autonomous person

We are looking for

• Native fluency in Spanish and intermediate proficiency in English (spoken and written). Fluency in Portuguese.
• Soft skills are a must regarding : empathy problem-solving teamwork adaptability and effective communication skills.
• University degree : Language Studies Translator / Interpreter
• Proactive responsible disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Fluency in other languages is highly valued.
• Excellent oral communication and customer service skills over the phone.
• Methodical and organized your relational ease as well as your openness are your assets to succeed in this position.

What we offer

• Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT tons of awesome perks and benefits await you including :
• Dynamic startup-like experience within the security of a fast-growing 25-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!
• Ability to work from any of our 20 offices around the world.

Exciting team-building events.

Eager to learn more watch our video to discover goFLUENT in the words of our people worldwide :

#LI-Hybrid

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1