Customer Support Agent with German (Lisbon)

Wibit Consulting & Services (WibitCS); España; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading multinational technology BPO in Lisbon is looking for a German-speaking Customer Support Agent to manage customer interactions on a popular streaming service platform. Candidates should have experience in customer support and excellent communication skills in both German and English. Join a dynamic and creative team, with excellent remuneration and benefits, including training, relocation support, and a yearly performance bonus.

Servicios

Competitive salary

Life and private health insurance

Meal allowance

Relocation support

Yearly performance bonus

Training & Development

Formación

• Experience in customer support, public relations, community management, or social media management.
• Ability to meet tight deadlines with minimal supervision.
• Capable of working independently but also thrives in a team environment.

Responsabilidades

• Interact with customers through various channels.
• Provide professional support and ensure customer satisfaction.
• Handle customer complaints and provide solutions.

Conocimientos

Native/fluent in German

Fluent in English (at least B2)

Excellent written and verbal communication skills

Resourceful personality under pressure

Experience in customer support

Descripción del empleo

Overview

We are partnering with a leading multinational technology BPO to recruit a German-speaking Customer Support Agent. The successful candidate will manage the social media aspect of a popular streaming service platform. This is an exciting opportunity to join a dynamic and creative team!

Location: Lisbon, Portugal
Work Model: On-site
Shifts: 5 days a week, covering operating hours from 9 AM to 6 PM, Monday to Sunday

What You'll Do

• Customer Communication – Interact with customers through various channels (telephone, email, and chat).
• Customer Satisfaction – Provide professional support and ensure customer satisfaction.
• Problem Solving – Handle customer complaints, provide appropriate solutions and alternatives, and follow up.
• Troubleshooting – Identify and resolve issues, or escalate them to the appropriate department or senior representative.
• Team Collaboration – Work with other specialists to solve issues or close tickets effectively.
• Documentation – Keep detailed records of actions taken and categorize cases for the engineering team to address potential bugs.
• Administrative Support – Maintain and update all job-related administrative forms.

What You Bring

• Language Proficiency – Native/fluent in German, both oral and written, and fluent in English (at least B2 level).
• Experience – Experience in customer support, public relations, community management, or social media management is necessary.
• Communication Skills – Excellent written and verbal communication skills, with strong mediation abilities.
• Stress Resilience – Resourceful personality that remains calm and adaptable under pressure.
• Deadline-Driven – Ability to meet tight deadlines with minimal supervision.
• Team Player – Capable of working independently but also thrives in a team environment.

What’s in It for You

• Competitive Salary – Excellent remuneration based on experience, skills, and performance.
• Shifts – 5-day workweek covering line operating hours from 9 AM to 6 PM, Monday to Sunday.
• Insurance – Life insurance and private health insurance from day one.
• Family Plan – Coverage for spouse/legal partner and children.
• Training & Development – 2-month training agreement, followed by a 1-year full-time contract with a 30-day probation period.
• Meal Allowance – Meal allowance to support your daily needs.
• Relocation Support – Assistance with relocation and finding accommodation.
• Bonus – Yearly performance bonus.
• Work Environment – Be part of a dynamic, creative, and friendly team with opportunities for personal and professional growth.

Are you ready to take on this exciting opportunity in Lisbon? Apply today to join a leading BPO business and make a difference in customer support!

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Departamento: Information & Technology