Customer Support Agent with Czech/Slovak (night shift)

WeDoSupport; España; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A customer support firm is seeking a Customer Support Agent fluent in Czech/Slovak and English for a night shift role. This fully remote position involves delivering exceptional customer support via email and live chat, processing inquiries, and collaborating with the team. Ideal candidates will show proactive customer support skills, communication prowess, and the ability to work through a 3:3 shift pattern. The company offers various perks including bonuses, vacation days, and professional support.

Servicios

Up to 50% monthly bonuses

24 days of vacation per year

6 days of paid sick leave

Language classes (partially paid for by the Company)

Birthday, wedding, and newborn gifts

Formación

• Fluent in Czech/Slovak and English, both written and spoken.
• Proactive attitude with a knack for customer support and sales.
• Excellent communication and negotiation skills.

Responsabilidades

• Deliver exceptional support to our customers via email and live chat, primarily in Czech/Slovak.
• Process inquiries with attention to detail and content.
• Proactively identify clients' needs and suggest effective solutions.
• Collaborate closely with our team to enhance and streamline processes.

Descripción del empleo

Customer Support Agent with Czech/Slovak (night shift)

European Union

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

AreyoufluentinCzech/SlovakandEnglish?Areyoupassionateaboutprovidingtop-notchcustomersupport?Ifso,wewantyoutojoinourteamatWeDoSupportonafullyremotebasis.

JoinourNightTeamwhichisbasedona3:3workingbasis(3daysin,3daysoff)withashiftpatternof11PM-9AM(GMT+3)

✅MainResponsibilities:

✔️Deliverexceptionalsupporttoourcustomersviaemailandlivechat,primarilyinCzech/Slovak.

✔️Processinquirieswithattentiontodetailandcontent.

✔️Proactivelyidentifyclients'needsandsuggesteffectivesolutions.

✔️Collaboratecloselywithourteamtoenhanceandstreamlineprocesses.

✅Requirements:

✔️ProficiencyinbothwrittenandspokenEnglishandCzech/Slovak.

✔️Proactiveattitudewithaknackforcustomersupportandsales.

✔️Excellentcommunicationandnegotiationskills.

✅Whyjoinus?Weoffer:

• Upto50%monthlybonuses;
• 24daysofvacationperyear;
• 6daysofpaidsickleave;
• Languageclasses(partiallypaidforbytheCompany);
• Birthday,wedding,andnewborngifts;

Andmuchmore,tailoredtosupportandenhanceyourlifeandcareer!

Your potential + our support = success. Let’s make it happen!

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