Customer Support Agent – Portuguese Market

Velenosi & Meredith Consulting; Madrid; Presencial; EUR 11.662 - 12.276; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary: EUR 1045–1100 gross per month

Remote work within Greece

Relocation support for Athens-based candidates

Paid training and long-term career growth

Descripción de la vacante

A global digital services company is seeking a native-level Portuguese speaker for a full-time customer support role based in Madrid. Responsibilities include handling customer inquiries via various channels and resolving service-related queries. Fluency in English is also required, along with customer service experience being advantageous. The role offers remote work opportunities within Greece and relocation support to Athens if necessary.

Formación

• Fluency in Portuguese at native level is essential.
• Strong English skills required for effective communication.
• Experience in customer service is a plus.

Responsabilidades

• Handle customer enquiries via phone, email, and chat.
• Resolve account, service, and general support queries.
• Deliver a professional and empathetic customer experience.

Conocimientos

Portuguese proficiency C2

English proficiency B2–C2

Customer service experience

Descripción del empleo

Greece | Remote (within Greece) / Athens (Relocation) | Start Date: March / April / May

Are you a native-level Portuguese speaker (C2) with strong English skills (B2–C2) and looking to grow your career with a well-established global digital services company? This is a full‑time customer support role serving international users in Portuguese and English.

Key Responsibilities

• Handle customer enquiries via phone, email, and chat
• Resolve account, service, and general support queries
• Deliver a professional and empathetic customer experience
• Meet quality, productivity, and compliance standards

Requirements

• Portuguese proficiency C2 (spoken & written)
• English proficiency B2–C2
• Customer service experience advantageous
• Willingness to relocate to Athens if required

Whats on Offer

• Salary: EUR 1045–1100 gross per month- paid x14 (instead of the typical x12 per calendar year)
• Remote work within Greece
• Relocation support for Athens-based candidates
• Paid training and long-term career growth

Documents Accepted

• EU citizenship
• Full-purpose & specific-purpose work permit card
• Certificate of Protection (refugees)

Apply via [e-mail]
LinkedIn: www.linkedin.com/in/dylan-a78965140