Customer Support Agent - Chinese Speaking

WeDoSupport; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A customer support company is looking for a Customer Support Agent fluent in Chinese and English to join their remote team. Responsibilities include delivering exceptional customer support via email and live chat, identifying client needs, and collaborating with team members. The ideal candidate will have strong communication skills and experience in customer support. The company offers up to 50% monthly bonuses, vacation days, and language classes, creating a supportive environment for career growth.

Servicios

Up to 50% monthly bonuses

24 days of vacation per year

6 days of paid sick leave

Language classes (partially paid)

Birthday, wedding, and newborn gifts

Career growth opportunities

Formación

• Fluency in both written and spoken Chinese and English required.
• Previous experience in customer support preferred.
• Strong communication and negotiation skills.

Responsabilidades

• Deliver exceptional support to customers via email and live chat in Chinese.
• Process inquiries with attention to detail.
• Identify clients' needs and suggest solutions.
• Collaborate with the team to enhance processes.

Conocimientos

Fluent in Chinese

Fluent in English

Excellent communication skills

Customer support experience

Attention to detail

Proactive attitude

Descripción del empleo

Customer Support Agent - Chinese Speaking

European Union

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

Are you fluent in Chinese and English? Are you passionate about providing top‑notch customer support? If so, we want you to join our team at WeDoSupport on a remote basis.

✅ Main Responsibilities:

• ✔️ Deliver exceptional support to our customers via email and live chat, primarily in Chinese.
• ✔️ Process inquiries with attention to detail and content.
• ✔️ Proactively identify clients' needs and suggest effective solutions.
• ✔️ Prioritize customer satisfaction by exceeding expectations.
• ✔️ Collaborate closely with our team to enhance and streamline processes.
• ✔️ Proficiency in both written and spoken English and Chinese.
• ✔️ Proactive attitude with a knack for customer support and sales.
• ✔️ Excellent communication and negotiation skills.
• ✔️ Strong attention to detail.
• ✔️ Previous experience in a support role is advantageous.

✅ Why join us? We offer:

• Up to 50% monthly bonuses;
• 24 days of vacation per year;
• 6 days of paid sick leave;
• Language classes (partially paid for by the Company);
• Birthday, wedding, and newborn gifts;
• Career growth opportunities (promotion to Mid and Senior agent).

And much more, tailored to support and enhance your life and career!

Your potential + our support = success. Let’s make it happen!

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