Customer Success Team Lead - French / Growth / Mena

BizAway S.r.l. (ES); Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A fast-growing travel tech company based in Barcelona seeks a Customer Success Team Lead fluent in English and French. You will lead a team, manage client portfolios, and ensure client satisfaction and growth. Ideal candidates have team leadership experience and are comfortable with upselling and CRM tools. The role offers a competitive salary, a performance-based bonus, and flexible working conditions.

Servicios

Competitive salary and performance-based bonus

Friday afternoons off

Flexible working policy

Free coffee and beers

Formación

• Proven experience leading a team in Customer Success, Account Management, or Sales.
• Strong understanding of onboarding, adoption, renewals, and growth.
• Excellent leadership, communication, and interpersonal skills.

Responsabilidades

• Lead and inspire a team of Customer Success Executives.
• Support team in complex client situations.
• Monitor client portfolio health using dashboards and KPIs.
• Ensure consistent processes and best practices across the team.
• Collaborate with other teams to solve client issues.
• Provide ongoing coaching and training to your team.

Conocimientos

Team leadership

Customer lifecycle understanding

Upselling experience

CRM tools proficiency

Communication skills

Fluency in English

Fluency in French

Herramientas

Salesforce

Descripción del empleo

Overview

About BizAway

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-ups then BizAway is the company you have been looking for.

Job opening

We are looking for a Customer Success Team Lead – French / Growth / Mena Markets (m/f/d) based in Barcelona, who desires to contribute to the growth and success of our Customer Success team.

Your role at BizAway

As a Team Lead, you will lead a team of 6–8 Customer Success Executives (CSEs) managing BizAway’s corporate client portfolios. You will be fully focused on your team’s success, enabling them to hit their quotas across onboarding, adoption, renewals, and upselling, and of course stepping in to support them as needed.

Your main responsibilities

• Lead, coach, and inspire a team of CSEs to deliver client satisfaction, growth, and retention targets;
• Support your team in complex client situations (renewals, escalations, upsell conversations) when needed;
• Monitor client portfolio health and performance using dashboards, KPIs, and Salesforce;
• Ensure consistent processes and best practices across the CS team;
• Collaborate closely with Product, Service, and Support teams to solve client issues and represent the customer voice;
• Provide ongoing coaching, training, and feedback to your team to accelerate their professional growth;
• Contribute to strategic initiatives that improve the client journey and enhance BizAway’s growth.

Your basic qualifications

• You have proven experience leading a team (ideally in Customer Success, Account Management, or Sales);
• You have a strong understanding of the customer lifecycle: onboarding, adoption, renewals, and growth;
• You are commercially minded and confident with upselling and contract negotiations;
• You are comfortable using CRM tools (Salesforce preferred) and dashboards to track KPIs;
• You have excellent leadership, communication, and interpersonal skills;
• You are fluent in English and French (additional languages are a plus).

We are also interested in

• Previous experience in Travel Tech, SaaS, or the travel industry
• Experience working in fast-paced scale-up environments
• Additional language skills are always welcome

Our offer

• A seat on a scale-up with skyrocketing growth
• Competitive salary and performance-based bonus
• Opportunity to shape BizAway’s approach to scalable customer success
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Friday afternoons off
• Flexible working policy (3 days in the office + 2 remote) and office in the very heart of Barcelona

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.