Customer Success Manager, SaaS | Remote & Growth

Appspace; España; Presencial; EUR 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work opportunities

Casual dress code

Company provided laptop

Descripción de la vacante

Appspace is seeking a Customer Success Manager to own the lifecycle of customer accounts from onboarding through renewals. You will develop trusted relationships to promote retention and success, and act as both advocate and advisor for customers.

You will collaborate with cross-functional teams to ensure customer needs are addressed, promote adoption of new features, and drive expansion opportunities to maximize value of the Appspace platform.

Formación

• 3–5 years in business development/account management or sales roles.
• SaaS experience preferred.
• Excellent communication and interpersonal skills.
• Self-motivated with proactive attitude.
• Collaborates effectively with internal teams.
• Familiarity with Salesforce.
• Degree in Business, CS/IT or related field preferred.

Responsabilidades

• Own the customer experience: onboarding, adoption, retention and renewal.
• Develop trusted relationships to promote customer success and expansion.
• Communicate regularly with customers and provide account assistance.
• Facilitate adoption of new features and best practices.
• Collaborate with sales, marketing and product for expansion opportunities.
• Provide insightful reporting and guidance to maximize value.
• Escalate issues and coordinate with support teams as needed.
• Deliver training sessions for users across levels.

Conocimientos

Customer Success

Account Management

SaaS

Sales

Communication

Cross-functional

Salesforce

Training

Educación

Bachelor's degree in Business/CS/IT

Herramientas

Salesforce

Descripción del empleo

Appspace is seeking a Customer Success Manager to own the lifecycle of customer accounts from onboarding through renewals. You will develop trusted relationships to promote retention and success, and act as both advocate and advisor for customers.

You will collaborate with cross-functional teams to ensure customer needs are addressed, promote adoption of new features, and drive expansion opportunities to maximize value of the Appspace platform.