Customer Success Manager - Pharmacovigilance

Veeva Systems; España; Remote; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and holidays

Retirement programs

Maternity & Paternal Leave

Fitness Reimbursement

1% charitable giving program

Job summary

Veeva Systems is a mission-driven SaaS company focused on life sciences. The Customer Success Manager role bridges Veeva and global life sciences organizations to maximize the PV suite’s value.

You’ll partner with executives to align PV strategies with operational goals while driving cross-functional enablement. You will engage with strategy, sales, product, and services teams to optimize usage and shape customer roadmaps, traveling up to 25% within Europe and working in a flexible Work Anywhere

Qualifications

• 7+ years of experience in Pharmacovigilance.
• Experience working with or in large global pharmaceutical companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25% and reside in Europe.

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications.
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs.
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Skills

Pharmacovigilance

Customer-facing

Relationship management

Travel coordination

Cross-functional collaboration

Tools

Veeva Vault

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be the strategic bridge between Veeva and leading global life sciences organizations, empowering them to maximize the value of Veeva’s industry-defining Pharmacovigilance (PV) suite.

In this role, you won’t just be a member of the account team - you will be a trusted advisor and PV expert. You’ll partner directly with customers’ executive stakeholders and PV leaders to understand their vision and operational challenges, while helping them to unlock the full potential of their investments. You’ll be an active member of a cross functional team to champion the voice of the customer, proactively drive product enablement to fit customers’ goals/needs, and turn complex PV challenges into streamlined success stories.

What You'll Do

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Requirements

• 7+ years of experience in Pharmacovigilance
• Experience working with or in large global pharmaceutical companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25% and reside in Europe

Nice to Have

• 7+ years of working in Pharmacovigilance software, or consulting
• SaaS/cloud experience in the management of pharmacovigilance applications
• Experience working with Veeva Vault

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave
• Fitness Reimbursement
• 1% charitable giving program

Compensation

• Total compensation: 85,000 - 120,000 EUR
• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].