Customer Success Manager (Individual Contributor)

THE / STUDIO; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global manufacturing platform is seeking a Customer Success Manager to manage the post-sale relationship and ensure customer success on their product development and manufacturing platform. The ideal candidate should have over 3 years of experience in a similar role, be data-driven and possess excellent English communication skills. This remote role provides an opportunity to impact customer satisfaction while working independently in a dynamic environment.

Formación

• 3+ years of Customer Success or Account Management experience.
• Strong CRM experience and comfortable using data.
• Excellent English communication skills (C2).

Responsabilidades

• Manage and grow a portfolio of SMB and mid-market customer accounts.
• Ensure customers achieve their goals and adopt the platform successfully.
• Conduct check-ins, business reviews, and follow-ups.

Conocimientos

Customer Success

Account Management

CRM Experience

Relationship Building

Data-Driven Decision Making

Herramientas

HubSpot

Descripción del empleo

THE / STUDIO is a cutting-edge manufacturing platform designed to help creators, brands, and organizations seamlessly design and produce custom products. From apparel and accessories to promotional items, we make the process easy with low minimum order quantities (MOQs), exceptional quality, and the ability to meet even the tightest deadlines.

Opentocandidatesfromanywhereintheworld!

👋AboutUs

AtTHE / STUDIO,ourvisionistoempowerindividuals,regardlessoftheirexpertise,tounleashtheircreativityandbringtheiruniqueideastolifethroughtheproductionofcustomproducts.Wearecommittedtodeliveringtop-qualitycustomizedproductsthatnotonlyexceedexpectationsbutalsoprovideaseamlessandawe-inspiringexperienceviaourexceptionalteamandAI-integratedsystems.Byshoulderingthemanufacturingburdens,weliberateourcustomerstofocusontheirtruepassions,drivingthemtowardsremarkablesuccessandfulfillment.Together,weturndreamsintotangiblerealitiesandshapeaworldwherecreativityknowsnobounds.

OurheadquartersareinLosAngeles,California,butweareatrulyglobalcompanywithteam-membersacrosstheU.S.,Europe,SouthAmerica,Africa,andAsia / Pacific.Wehavegonetoafullyremoteworkingplatformsothatwecanattracttheworld’sbesttalent.

AllrolesatTHE / STUDIOare100%remotefromanywhereintheworld,aslongasyouhaveallyourtoolsandafast,stableinternetconnection!

Weknowthatsomeapplicantswillnotmeetalltherequirements,soweencourageyoutoapplyanywaysowecandetermineifsomethingelsemightbeagoodfit!

💻TheRole

We’relookingforaCustomerSuccessManagertoownthepost-salerelationshipandensurecustomersachievemeaningfuloutcomesonourproductdevelopmentandmanufacturingplatform.Thisrolemanagesmultipleaccounts,drivesadoption,identifiesrevenueopportunities,andensurescustomersstayengagedandsuccessful.

Theidealcandidatehasastartupmindset,ishighenergy,resilient,proactive,andcombinesadata-drivenapproachwithstrongrelationship-buildingskills.Youwillworkautonomouslyasamid-to-seniorindividualcontributorwhooperateswithurgencyandclearownership.

🎯WhatYou’llDo

ManageandgrowaportfolioofSMBandmid-marketcustomeraccounts.

Ensurecustomersachievetheirgoalsandadopttheplatformsuccessfully.

Monitoraccounthealth,customeractivity,andproductionperformancethroughCRMandinternaldashboards.

Conductcheck-ins,businessreviews,follow-ups,andrenewalconversations.

Identifyupsell,cross-sell,monetization,andexpansionopportunities.

GathercustomerfeedbackonproductexperienceandproductionprocessesandshareinsightswithProduct,Sourcing,andSales.

Proactivelyidentifyrisks,resolveblockers,andsupportcustomersthroughtheproductdevelopmentjourney.

Maintainclean,organizeddocumentationandaccountnotesinHubSpot.

Providerecurringinsightsandrecommendationstoimprovecustomerworkflowsandinternalprocesses.

🧩WhatWe’reLookingFor

3+yearsofCustomerSuccess,AccountManagement,orotherclient-facingexperience.

StrongCRMexperience;comfortableusingdatatoguidedecisionsandactions.

Highlyorganizedandabletomanagemultipleaccountssimultaneously.

Outcome-oriented,data-driven,resilient,proactive,andresults-focused.

ExcellentEnglishcommunicationandrelationship-buildingskills(C2).

Fastlearnerwithstrongattentiontodetail.

Marketknowledge(e-commerce,manufacturing,productdevelopment,orrelatedindustries)isaplus.

Startupexperienceorastartup-stylemindsetisstronglypreferred.

Comfortableworkingindependentlyasamid-to-seniorIC.

💡THE / STUDIO’sCompanyValues

Intellectuallycurious-possessesanaturaldispositionandcomforttoaskquestions,challengethestatusquo,andadesireto‘gettothebottomofthings’iftheyseesomethingnotquiteright

Self-motivatedwithameaningfulreasontodeliverexcellence

Goodcommunicationskillsthatenhancecollaboration,minimizemisunderstandings,andatafrequencythatisappropriateforaremoteteam

Radicalcandor-Coachable,acceptingofconstructivenegativefeedbackandwillingtoprovideconstructivenegativefeedbackwhereapplicable

Operateswithalevelofurgency-valuesimmediateactionwhereprudent,enablesquickdecision-making,swiftproblem-solving,andseizingopportunitiesinadynamicbusinessenvironment

Naturalcustomercentricity-hasanaffinitytoalwaysstarttheirtrainofthoughtoranalysiswiththecustomer’sperspective,biastowardstalkingtothecustomertounderstandthem

Results-driven-focusesonachievingandexceedingmeasurableobjectives

🔎OurTypicalHiringProcess

Submitanapplication.IMPORTANT : Pleasesubmityourresume / CVinEnglish

VideoAssessment

HiringManagerInterview

CEOInterview

Assessment / CaseStudy-ifapplicable

ReferenceCheck

Notethateveryroleisdifferent,sotheprocessmayvarydependingontherequirementsoftherole.Regardlessoftheresult,wealwaysinformcandidatesviaemail.

AtTHE / STUDIO,weknowthatourCompany'sstrengthliesinthediversityofourteam.THE / STUDIOisanEqualOpportunityEmployerandwewelcomeapplicantsfromallbackgrounds.Ourpolicyistoprovideequalopportunitiesforallapplicantsandindividualsregardlessofprotectedcharacteristics.Weprioritizeandmaintainafair,inclusiveandequitableworkplacefreefromdiscrimination,harassment,andretaliation.