Customer Success Manager/Account Manager

Appodeal, Inc.; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading AdTech company is seeking a Customer Success Manager / Account Manager to join its team in Barcelona. The successful candidate will act as the main contact for demand partners and help optimize monetization strategies while building strong relationships. This role requires over 3 years of relevant experience and a deep understanding of the programmatic ecosystem. The company offers a flexible work model along with opportunities for personal and professional growth.

Servicios

Flexible remote / hybrid work model

Opportunity to shape customer success

Collaborative team culture

Formación

• 3+ years of experience in Customer Success, Account Management, or Business Development in the AdTech / Programmatic ecosystem.
• Strong understanding of SSPs, DSPs, RTB, and programmatic trading.
• Excellent communication, analytical, and relationship-building skills.

Responsabilidades

• Act as the main point of contact for key demand partners, maintaining strong, long-term relationships.
• Support and grow existing client accounts, monitor performance metrics, and identify opportunities for expansion.
• Help customers optimize monetization strategies using BidMachine’s exchange and tools.
• Conduct training sessions and workshops for partners on best practices in programmatic advertising.

Conocimientos

Customer Success Management

Account Management

Business Development

Analytical Skills

Communication Skills

Descripción del empleo

Customer Success Manager / Account Manager

Barcelona, Spain

Appodeal is a dynamic US‑based product company with a truly global presence. We have offices in Warsaw, Barcelona and Virginia along with remote team members located around the world. Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space. At Appodeal, we’re more than just a company—we’re a team united by a common mission: to help every person discover and grow their talents!

About BidMachine

BidMachine is an Ad Network focused on providing cutting‑edge solutions for publishers, advertisers, and app developers. Together with Appodeal, we empower mobile publishers and advertisers with industry‑leading ad monetization and user acquisition technologies. With a global presence—including offices in Warsaw and Barcelona—we are committed to transforming the AdTech industry with transparent, efficient, and scalable advertising products.

About the Role

We’re looking for a Customer Success Manager / Account Manager to join our BidMachine Premium Programmatic Advertising Exchange team. In this role, you’ll focus on the demand side of our business—building relationships with partners, optimizing inventory flow, and maximizing revenue opportunities. You’ll collaborate closely with internal teams (Product, Engineering, Operations) and external partners to ensure customer success and long‑term growth.

Key Responsibilities

• Act as the main point of contact for key demand partners, maintaining strong, long‑term relationships.
• Support and grow existing client accounts, monitor performance metrics, and identify opportunities for expansion.
• Help customers optimize monetization strategies using BidMachine’s exchange and tools.
• Monitor and fine‑tune QPS settings and ensure the health of integrations across partners.
• Provide strategic guidance and troubleshoot client issues to maximize performance and revenue potential.
• Develop tailored growth plans for assigned partners, aligned with KPIs such as UA, monetization, and product metrics.
• Conduct training sessions and workshops for partners on best practices in programmatic advertising and mobile monetization.
• Collaborate cross‑functionally with Product, Engineering, and Sales to advocate for client needs and improve our offerings.
• Analyze customer data, prepare reports and insights, and forecast performance trends.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Business Development in the AdTech / Programmatic ecosystem.
• Strong understanding of SSPs, DSPs, RTB, and programmatic trading.
• Hands‑on experience with demand‑side partners (e.g., Moloco, Adikteev, Liftoff) and brand / agency clients.
• Knowledge of key advertising metrics—CPM, eCPM, Fill Rate, ROAS, LTV, etc.
• Familiarity with attribution platforms (Appsflyer, Adjust, Singular) is a plus.
• Ability to create clear documentation (e.g., QBRs, reports, success plans).
• Excellent communication, analytical, and relationship‑building skills.

Why Join Us

• Work with a global AdTech team driving innovation in programmatic advertising.
• Flexible remote / hybrid work model with offices in Barcelona and Warsaw.
• Opportunity to shape the customer success function within a fast‑growing company.
• Collaborative and transparent team culture focused on growth and excellence.

Ready to join us? Apply now and help shape the future of programmatic advertising with BidMachine.

With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team.

Join us and help shape the future of mobile app success!