Customer Success Iberia - Hybrid

Alpega Group; Sant Cugat del Vallès; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading software company is seeking a Customer Success Representative for the Iberia Market based in Sant Cugat del Vallès. This position involves managing a customer portfolio, focusing on contract renewals, customer support, and onboarding new clients. The ideal candidate will be fluent in Portuguese and Spanish, have sales experience, and a resourceful attitude towards client satisfaction. The company offers a competitive salary package, hybrid working flexibility, and a promising career in an international environment.

Servicios

Competitive salary package

Hybrid working model

Focus on well-being and career growth

Formación

• Previous experience in sales is ideal.
• Fluent in Portuguese and Spanish.
• Resourceful and highly motivated with a client satisfaction focus.

Responsabilidades

• Manage customer portfolio focusing on contract renewal and retention.
• Provide customer support via phone and email.
• Onboard new customers and help configure accounts.
• Attend industry events and perform on-site client visits as needed.

Conocimientos

Sales experience (SDR or BDR roles)

Fluent in Portuguese

Fluent in Spanish

Fluent in English

Experience with Salesforce

Descripción del empleo

The Alpega Group is looking for a Customer Success Representative for the Iberia Market. This role will be part of the sales organization in Alpega, based in Sant Cugat, Barcelona.

WHO ARE WE

The Alpega Group is a fast‑growing, leading software company that offers modular solutions to manage transportation end‑to‑end and enable our customers to achieve greener transportation processes, with 35+ years in the business.

Find more about our clients and services here:

Alpega Group: control your supply chain with Alpega TMS.

Freight Exchange (alpegagroup.com)

You speak Spanish & Portuguese (English is a plus), and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Success Representative! As such, you will join our Freight Exchange (FX) Business, and you will be an important member of our organization.

ABOUT THE ROLE

• Take care of our customer portfolio
• You will focus on contract renewal, retention, and upsell of existing clients (B2B)
• Customer support via phone and e-mail
• Solve customer concerns and escalates issues when appropriate
• Take ownership of new customers by onboarding and helping them configure their accounts
• Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services
• Support the Controlling Department in the process of cancellation, cash collection and debt mediation
• This role requires the ability to attend industry events and perform on‑site client visits as needed

WHAT WE LOOK FOR IN YOU

• Previous experience working in sales is ideal (SDR or BDR roles)
• Fluent Portuguese and Spanish
• Fluent in English is a plus (but not mandatory)
• You will need to live within travel distance of Barcelona
• Resourceful and highly motivated, with a focus on client satisfaction
• Team player able to build good relationships with the team and clients
• High accuracy standards
• Experience with Salesforce will be a plus

Please, submit your resume in English

WHAT WE OFFER YOU

• A competitive salary package, with additional legal benefits focused on your well‑being, work flexibility, and career growth
• Gaining experience in the supply chain and logistics, with a dynamic business growth and agile way of working
• Hybrid working model, focused on flexibility
• An international working environment, with over 40 nationalities in the Alpega Team
• You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives

Learn more about Life at Alpega

Our commitment to you

The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work.

If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you.

Good luck with your application! We look forward to hearing from you.