Customer Success Executive - Spanish speaking

BizAway S.r.l. (ES); Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic travel management company in Barcelona is seeking a Customer Success Executive to manage corporate client portfolios and ensure successful onboarding. The ideal candidate is fluent in Spanish and English, has over a year of experience in customer-facing roles, and is adept with CRM tools. This role offers a competitive salary, career development opportunities, and a flexible working policy including remote days.

Servicios

Competitive salary and bonus opportunity

Career development opportunities

Multicultural team environment

Flexible working policy (3 days in office, 2 remote)

Free coffee and beers

Friday afternoons off

Formación

• 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role.
• Comfortable working with CRM tools and client dashboards.
• Thrives in a fast-changing environment.

Responsabilidades

• Manage and grow a portfolio of corporate clients.
• Deliver seamless onboarding tailored to client needs.
• Track client health through usage data and surveys.
• Drive adoption of BizAway’s platform.
• Identify and act on upsell opportunities.
• Collaborate with Sales, Support, and Product teams.
• Suggest actions and campaigns to improve customer journey.

Conocimientos

Fluent in Spanish

Fluent in English

Proactive

Strong communication skills

Organized

Client-first mindset

Herramientas

Salesforce

Descripción del empleo

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for a driven and enthusiastic Customer Success Executive - Spanish speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team.

Your role in BizAway

As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage.

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities.
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs.
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn.
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions.
• Proactively identify and act on upsell opportunities to expand client usage and revenue.
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business.
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth.

Your basic qualifications

• You are fluent in Spanish and English.
• You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role.
• You are comfortable working with CRM tools (Salesforce preferred) and client dashboards.
• You are proactive, organized, and thrive in a fast-changing environment.
• You have strong communication skills and a client-first mindset.

We are also interested in

• Experience in SaaS, Travel Tech, or fast-growing scale-ups.
• Experience managing a large volume of B2B clients.
• Additional language capabilities.

Your offer

• ✈ A seat on a scale-up with skyrocketing growth
• 💰 Competitive salary and bonus opportunity
• 📈 Career development and the chance to specialize in scalable Customer Success
• 🌍 Multicultural and international team in the heart of Barcelona
• 🙌 Collaborative and smart environment to work and learn
• 🍻 Free coffee to kick-start your day and free beers to celebrate together
• 🌴 Friday afternoons off
• 🏢 Flexible working policy (3 days in the office + 2 remote)

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.