Customer Success Engineer - Brain Health Tech
Neuroelectrics
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Descripción de la vacante
Neuroelectrics is seeking a capable Technical Support Engineer to join our Barcelona team. You will answer questions and troubleshoot technical issues via email and video calls, guiding customers to effective resolutions and supporting product validation and improvements.
The role requires a Biomedical/Engineering degree and fluency in English, with willingness to travel for onsite support. You will collaborate with R&D, participate in warranty processes, and help shape a high-quality user
Formación
- Bachelor’s degree in Biomedical Engineering, Electronic Engineering, Computer Science, or related field.
- Advanced English both written and oral.
- Willingness to travel and flexibility for occasional schedule adjustments.
- Good time management and proactiveness.
- No prior experience required.
Responsabilidades
- Answer questions and troubleshoot technical problems via email and videocalls.
- Clarify customer complaints, identify root cause, and guide resolution.
- Launch customer outreach campaigns and generate monthly KPI reports.
- Maintain customer records and provide troubleshooting guidance.
- Collaborate with R&D to identify and fix errors in devices and software.
- Provide replacements per warranty process and test devices for quality.
Conocimientos
Educación
Herramientas
Descripción del empleo
Neuroelectrics is seeking a capable Technical Support Engineer to join our Barcelona team. You will answer questions and troubleshoot technical issues via email and video calls, guiding customers to effective resolutions and supporting product validation and improvements.
The role requires a Biomedical/Engineering degree and fluency in English, with willingness to travel for onsite support. You will collaborate with R&D, participate in warranty processes, and help shape a high-quality user
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