Customer Success Associate

Intellect Group; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading tech company in Europe is seeking a proactive Customer Success Associate to support clients in maximizing their experience with an award-winning SaaS platform. This fully remote role involves onboarding customers, troubleshooting issues, and building strong relationships. Ideal candidates will have 1–3 years in customer success or client support and be fluent in English, with additional EU language skills a plus.

Servicios

Fully remote across Europe

Flexible hours

€1,200 annual travel & wellness allowance

€750 yearly learning & development budget

Your birthday off (paid)

Mental health support

Enhanced parental leave

Volunteer days & sustainability initiatives

Home-office setup budget

Team retreats and remote events

Formación

• 1–3 years’ experience in Customer Success, Account Management, or Client Support (preferably SaaS).
• Exceptional written and spoken English — fluency in another EU language is a plus (French, Spanish, German, etc.).
• A natural relationship-builder who genuinely enjoys helping others succeed.

Responsabilidades

• Onboard and train new customers across Europe.
• Build strong, long-term relationships through regular strategy calls.
• Troubleshoot customer issues and collaborate with internal teams.
• Gather feedback and insights to shape new product features.
• Identify opportunities for upselling and customer growth.

Conocimientos

Customer Success

Account Management

Client Support

Written and spoken English

Fluency in another EU language

Tech-savvy

Organised

Detail-oriented

Relationship-building

Motivated

Descripción del empleo

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🌍 Customer Success Associate (Fully Remote - Europe)

🏠 Fully Remote | Flexible Hours | Work From Anywhere in Europe

Join one of Europe’s fastest-growing tech companies transforming how businesses connect with their customers.

We’re on a mission to make the customer experience exceptional — and we need passionate, driven people to help us do it.

As a Customer Success Associate, you’ll be the friendly face and strategic voice helping clients get maximum value from our award-winning SaaS platform. You’ll onboard new customers, solve challenges creatively, and act as the bridge between clients and our product teams — making sure every user loves their experience.

If you’re proactive, curious, and thrive in a fast-paced environment where every day is different, this is the role for you. 🚀

What You’ll Do

• Onboard and train new customers across Europe, ensuring smooth and successful adoption of our platform
• Build strong, long-term relationships through regular strategy calls and check-ins
• Troubleshoot customer issues and collaborate with internal teams to deliver fast, effective solutions
• Gather feedback and insights to shape new product features
• Proactively identify opportunities for upselling and customer growth
• Represent the “voice of the customer” across the business
• 1–3 years’ experience in Customer Success, Account Management, or Client Support (preferably SaaS)
• Exceptional written and spoken English — fluency in another EU language is a plus (French, Spanish, German, etc.)
• Tech-savvy, organised, and detail-oriented
• A natural relationship-builder who genuinely enjoys helping others succeed
• Motivated, resourceful, and thrives in a remote-first environment

What You’ll Get

• 🌍 Fully remote across Europe — work from anywhere
• 🕓 Flexible hours — design your day around your productivity
• ✈️ €1,200 annual travel & wellness allowance (holiday, gym, wellness — your choice)
• 🎓 €750 yearly learning & development budget for courses or conferences
• 🎂 Your birthday off (paid)
• 💚 Mental health support with access to online therapy sessions
• 👶 Enhanced parental leave for both parents
• 🌱 Volunteer days & sustainability initiatives — we’re a climate-positive company
• 💻 Home-office setup budget for remote comfort
• 🎉 Team retreats, virtual socials & remote events to keep things fun

We’re an ambitious, people-first tech company built around collaboration, innovation, and trust. You’ll join a remote-friendly, high-growth environment where your voice matters, your ideas shape the product, and your career growth is taken seriously.

We don’t expect you to tick every box — if you’re smart, motivated, and eager to learn, we’d love to hear from you.

Apply today and help us redefine what great customer success looks like.