Customer Success Advisor, AEC (Nordic Market)

PowerToFly; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading design software company is looking for a customer success specialist to join their Scaled Customer Success team in Barcelona. This role focuses on client engagement and adoption strategies, with a strong emphasis on the architecture and engineering sectors. The ideal candidate will have strong communication skills and relevant industry experience. The company offers health benefits, work-life balance, and inclusive workplace initiatives.

Servicios

Health/Dental/Vision/Life insurance

Work–Life Balance

Paid volunteer time off

6 week paid sabbatical every 4 years

Employee Resource Groups

A 'week of rest' at year's end

Formación

• Professional working proficiency in English; knowledge of any Nordic language is an advantage.
• Relevant experience or education in the Architecture & Engineering & Construction Industry.
• Strong communication skills including empathy, active listening, and storytelling.
• Ability to drive cross-functional collaboration and stakeholder management.

Responsabilidades

• Proactively engage with customers through outreach and communication.
• Establish onboarding and adoption strategies to enhance customer value.
• Identify at-risk accounts and apply consultative skills to mitigate risks.
• Expand Autodesk's customer portfolio through business development.
• Collaborate with Sales and other stakeholders to drive customer milestones.

Conocimientos

Professional working proficiency in English

Strong communication skills

Time management

Business acumen

Problem solving

Data analytics

AI savviness

Relationship building

Educación

Relevant experience or education in Architecture & Engineering & Construction Industry

Descripción del empleo

Position Overview

Join Autodesk's Scaled Customer Success team, where we create impactful experiences for our customers while supporting improved revenue and overall company growth. As we transform our business model, driving continuous adoption of our technology is key to success for both Autodesk and our customers.

You will be part of the EMEA Scaled Customer Success team, working with a large and diverse customer portfolio, specializing in supporting customers through the Onboarding and Adoption stages of the customer lifecycle. Your goal is to help architecture, engineering and construction companies achieve business success through digital transformation, automation, and innovative workflows such as Building Information Modeling (BIM), prefabrication, sustainable design practices and cloud-based solutions.

Our guiding principles are to be collaborative, foster a growth mindset, reimagine what is possible, and be unstoppable in our pursuit of impact and results. We build trust through every interaction and are committed to creating a diverse and inclusive workplace.

Responsibilities

• Proactively engage with customers through outbound calls, emails, and meetings, leveraging industry-specific knowledge. Interact with various personas within customer organizations, from IT staff to C-level executives.
• Establish and execute onboarding and adoption strategies to increase customer value. Monitor customer usage data and other health indicators, and translate these into a customer success engagement approach to increase Autodesk product usage and adoption.
• Identify and engage with at‑risk accounts using strong discovery and consultative skills to mitigate risk and realign them to success.
• Expand and grow Autodesk's existing customer portfolio by identifying opportunities for new business development.
• Collaborate cross‑functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders to drive customer milestones.

Minimum Qualifications

• Professional working proficiency in English; knowledge of any Nordic language is considered an advantage.
• Relevant experience or education in the Architecture & Engineering & Construction Industry or similar fields.
• Strong communication skills such as relationship building, interpersonal skills, empathy, active listening, influencing and negotiating, objection handling, and storytelling.
• Proficiency or familiarity in time management, account management, business acumen, problem solving, data analytics, strategic thinking, and planning.
• Ability to drive cross‑functional collaboration and stakeholder management.
• AI savviness is a plus.
• Experience working in diverse teams and a commitment to fostering an inclusive workplace.

What Autodesk Has to Offer

• Insurance: Health/Dental/Vision/Life
• Work–Life Balance
• Paid volunteer time off
• 6 week paid sabbatical every 4 years
• Employee Resource Groups
• A "week of rest" at year's end