Customer Success

Revelyst; España; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading sports company based in Spain is seeking a Customer Success role to manage a portfolio of Multibrand dealers across EMEA. You will ensure high customer satisfaction through efficient order handling and quality service. The ideal candidate has experience in customer service in the retail or fast-moving consumer goods sector and is proficient in tools such as SAP and Salesforce. This position offers a flexible hybrid work model and significant support for personal development.

Formación

• Fluent in English.
• Experience in customer service within the retail or sports industry.
• Knowledge of data consolidation, analysis, and processing.

Responsabilidades

• Manage a portfolio of Multibrand dealers across EMEA.
• Ensure high customer satisfaction through quality service.
• Track and follow up on orders with the warehouse.

Conocimientos

Customer Service in fast-moving consumer goods

Proactivity

Data analysis

Sales techniques

Herramientas

SAP

Oracle

Salesforce

Excel

Descripción del empleo

The objective of this position is to maximize the profitability of our assigned Multibrand dealers / distributors across EMEA , to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term.

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

You will play a key role in the relationship with a dealers / distributors portfolio, implementing and improving the ADVENTURE SPORTS GROUP EUROPE service model. For this you will have the information tools, the media, the support and the direction necessary to meet the dealers expectations.

To do this, you will verify and confirm the order book of your assigned dealers / distributors at the level of product availability and discounts, you will ensure efficient on time in full delivery of our products and will report on the appropriate performance indicators.

To be successful in this role it is essential to have a clear vocation of customer service, proactivity to relate all aspects that affect a dealer beyond an order, change ways of working, show enthusiasm for learning and empathy to create and cultivate social relationships. You will also have the support of the company that will put the necessary resources in training and coaching, as well as your managers and the rest of the team with the development of action plans and regular meetings.

This position reports to the Customer Success Manager and allows you the flexibility of a hybrid work model.

As the Customer Success, you will have an opportunity to:

• Manage a portfolio of Multibrand dealers / distributors across EMEA
• Management of the Orderbook for the assigned dealers / distributors Portfolio.
• Ensure customer satisfaction through high quality service.
• Manage operational relationships with dealers / distributors and Sales Teams.
• Data analysis and statistics.
• Perform the order entry process into the ERP system.
• Tracking and follow up of orders, liaising with the warehouse and other departments.
• Deal with any operational issue (refusals, returns, warranties, etc.).
• Be able to take accurate and concise information.
• Prepare and maintain customer order database.
• Deal with dealers / distributors and sales queries quickly and effectively.
• Proformas process management

You have:

• Fluent English.
• Customer Service experience in fast-moving consumer goods industry or Retail / Fashion / Sports.
• SAP, Oracle, Salesforce and Excel knowledge.
• Used to work with specific platforms / Vendors Centrals.
• Used to work with and EDI environment.
• Digital and data orientation : Data consolidation, analysis and processing.
• Sales techniques and logistics management.
• Proactivity in suggestions, rigor and adaptability.
• Cross functional working teams. xcskxlj

You might have :

Any other European language is a plus.

Sounds like you?

Apply now or drop us a message at – we’d like to meet you!