Customer Succes Specialist English Spanish

DocMorris; Barcelona; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

A health and wellness company in Barcelona is seeking a Customer Success Specialist to enhance customer experiences through effective communication. You will engage with customers via calls, emails, and chats, solving issues and making them feel valued. Ideal candidates have strong customer service backgrounds and fluency in Spanish and English. This role offers a hybrid work environment and opportunities for growth within the company.

Servicios

Mentorship and learning opportunities

Inclusive team with diverse backgrounds

Hybrid work environment

Exclusive employee discounts

Formación

• Excellent communication skills in Spanish and English.
• Experience in Customer Service or eCommerce support.
• A calm, organized approach with a passion for helping people.

Responsabilidades

• Be the voice of PromoFarma through calls, emails, and chat.
• Help customers discover products and offers that enhance their lives.
• Solve delivery challenges with ownership and patience.

Conocimientos

Excellent communication skills in Spanish

Excellent communication skills in English

Experience in Customer Service

Adaptability

Proactive attitude

Herramientas

Zendesk

Descripción del empleo

Barcelona | Hybrid | Fulltime | Mon - Fri 09.00 h. - 18.00 h.

Turn every customer moment into a story of care.

At PromoFarma by DocMorris, we believe that health and well-being should be simple, accessible, and human.

Behind every package we send, a person is trusting us with something that matters. And behind every message we receive, there’s a voice waiting to be heard — that’s where you come in.

Join us as a Customer Success Specialist in our Barcelona hub and help shape the future of online health and beauty across Europe.

Here, your empathy becomes impact, your communication becomes connection, and your curiosity becomes growth.

Your Mission

Your mission is simple yet powerful: make every customer feel valued.

You’ll be part of a multicultural team that listens deeply, solves creatively, and acts with care. From answering questions about orders to resolving delivery issues and guiding users to discover our best offers, your work ensures that our customers leave with more than just a solution. They go with trust.

You won’t just be managing requests; you’ll be creating meaningful experiences — one conversation at a time.

Tasks

• Be the voice (and heart) of PromoFarma by DocMorris through calls, emails, and chat
• Help customers discover great products and offers that make their lives better
• Solve delivery and post-order challenges with patience and ownership
• Collaborate with other teams to ensure every issue finds the right resolution
• Follow up with care — because every detail matters when people count on you

Requirements

We’re looking for kind, adaptable, and proactive people who love to make others’ days easier.

You’ll thrive here if you bring:

• Excellent communication skills in Spanish and English.
• Experience in Customer Service, Call Center, or eCommerce support
• A calm, organised approach and a passion for helping people
• Team spirit — you share wins, learn from challenges, and celebrate progress together

Nice to have:

• Familiarity with Zendesk or other ticketing tools
• Experience in eCommerce or the beauty, health & personal care industry
• Knowledge of Portuguese language

Benefits

Here, your work truly matters. You’ll be part of a purpose-driven community that values empathy as much as excellence, and authenticity as much as ambition.

• You’ll grow with mentorship, learning opportunities, and real career mobility within the DocMorris Group
• You’ll belong to an inclusive team representing 25+ nationalities, working together with respect and care
• You’ll thrive in a hybrid, flexible environment in Barcelona, surrounded by innovation and collaboration
• You’ll enjoy exclusive employee discounts and access to products that make people feel good

At PromoFarma by DocMorris, diversity isn’t a statement. It’s our strength.

We welcome people from every walk of life and are committed to creating a space where everyone can be their true selves and succeed on their own terms.

Ready to Inspire Through Service?

If you believe that small gestures can create a big impact, and that helping others is a form of leadership, we’d love to meet you.

Apply now and start your journey with PromoFarma by DocMorris, where caring is our superpower and customers are at the heart of everything we do.