Customer Service Temporary

Havaianas Europe - an Alpargatas Brand; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Una marca internacional de calzado en Madrid busca un Representante de Servicio al Cliente. El candidato ideal apoyará el proceso de pedido a efectivo mediante la gestión precisa de pedidos y atención al cliente. Se requiere un alto nivel de inglés y experiencia con sistemas ERP como SAP. Se ofrecerá un entorno dinámico que promueve la satisfacción del cliente y la colaboración con equipos internos.

Formación

• Inglés a nivel alto, C1, utilizado en reuniones y capacitaciones internacionales.
• Experiencia en sistemas ERP como SAP es una ventaja.
• Capacidad para gestionar múltiples tareas simultáneamente.

Responsabilidades

• Gestionar pedidos de clientes conforme a procedimientos internos.
• Mantener y actualizar datos maestros de clientes y materiales en sistemas.
• Colaborar con equipos internos para resolver problemas operativos.

Conocimientos

Habilidades analíticas

Atención al detalle

Mentalidad orientada al cliente

Herramientas

ERP (SAP o similar)

Descripción del empleo

About Havaianas

Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.

Since its creation in 1962, at Havaianas we are passionate about bringing the vibrant and carefree spirit of Brazil to people all around the world through our iconic flip‑flops. As a global brand with a strong presence in Europe, we are dedicated to spreading joy, comfort, and style with every step & committed to strengthening our presence in Europe and connecting with a diverse and aspirational audience.

Purpose of the Role :

The Customer Service Representative is responsible for supporting the Order to Cash process through accurate and timely order management, customer requests handling, and master data maintenance. The role focuses on ensuring operational efficiency, data accuracy, and a high level of customer satisfaction by managing day‑to‑day customer service activities and collaborating with internal stakeholders.

Responsibilities :

• Release customer orders in accordance with internal procedures and credit policies
• Process and follow up on prepayment requests
• Maintain and update the order book , ensuring accuracy and timely execution
• Issue credit notes and support reinvoicing activities when required
• Handle reinvoicing requests in alignment with internal and fiscal guidelines
• Maintain and update customer and material master data in company systems
• Manage return requests , including coordination and follow‑up with internal teams and customers
• Provide support to customers regarding order status, documentation, and operational inquiries
• Ensure compliance with internal processes, service level agreements, and quality standards
• Collaborate with xcskxlj internal teams such as Logistics, Finance, and Sales to resolve operational issues

Requirements :

• Analytical skills and familiarity with data analysis principles High level of English. Used to attend meetings, provide support and trainings in an international scope (C1).
• Experience working with ERP systems (SAP or similar is a plus)
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Good organizational and time management skills
• Customer-oriented mindset with problem-solving abilities