Customer Service Talent Collection Usa

PPG; Málaga; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Fridays

In-person work Mon-Thu

Descripción de la vacante

PPG is seeking a First Party Collector based in Rubí, Spain, working onsite with hours aligned to the North American market (14:00–23:00 CET, Mon–Fri). You will join the global finance team to recover outstanding receivables and maintain accurate records, while fostering strong customer relationships to support financial performance.

Responsibilities include reviewing accounts, contacting customers, processing payments, and ensuring files are up-to-date.

Formación

• Bachelor’s degree in Finance, Accounting, or Business-related field.

Responsabilidades

• Review open accounts and initiate collection efforts.
• Conduct outbound calls and emails to recover overdue payments.
• Meet monthly call and notation targets.
• Process payments and update records accurately.
• Maintain organized and up-to-date collection files.
• Follow up on payment arrangements using the treatment schedule.
• Build and maintain positive relationships with customers.

Conocimientos

Communication skills

Problem-solving

Analytical skills

Business writing

Detail-oriented

Organized

ERP systems

SAP

Oracle

Educación

Bachelor’s degree in Finance/Accounting/Business

Herramientas

SAP

Oracle

Descripción del empleo

Job Mission

As a First Party Collector, you will be part of our global finance team, supporting collection activities for customers in the United States and Canada. Your mission is to ensure timely recovery of outstanding receivables, maintain accurate records, and foster strong customer relationships to support PPG’s financial performance. This role is based in Rubí, Spain, and follows a onsite model, The working hours are aligned with the North American market, from 14:00 to 23:00 CET, Monday through Friday.

Key Responsibilities

• Review open accounts and initiate collection efforts
• Conduct outbound calls and emails to recover overdue payments
• Meet monthly call and notation targets
• Process payments and update records accurately
• Maintain organized and up-to-date collection files
• Follow up on payment arrangements using the treatment schedule
• Build and maintain positive relationships with customers

Requirements

• Bachelor’s degree in Finance, Accounting, or Business-related field
• 1–2 years of experience in collections or customer service
• Strong communication, problem-solving, and analytical skills
• Effective business writing and professional communication
• Detail-oriented and organized
• Experience with ERP systems (SAP or Oracle preferred)

How we work

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more, visit www.ppg.com and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, movefastanddon’tstop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role, weidentifyproblems, takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontline,the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

PPGprovidesequal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, genderidentityor expression.

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan documents.Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process,so that we can do better today than yesterday.