Customer Service Specialist Madrelingua Inglese

JR Spain; Madrid; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

An airport hospitality service provider in Madrid seeks individuals with a passion for customer service. The role involves greeting guests, assisting with their needs, and maintaining accurate records. Candidates should have a minimum of 3 years experience in hotel or catering and be bilingual in English and Spanish. Teamwork skills and willingness to work shifts are essential for success in this dynamic environment.

Formación

• Minimum 3 years of relevant experience in hotel or catering.
• Good command of spoken and written English and Spanish.
• Ability to handle shift duties.

Responsabilidades

• Greet, receive and bid farewell to guests at Entrance and Reception.
• Assist guests with their internet access requirements and baggage arrangements.
• Maintain accurate records including cash flows and receipts.

Conocimientos

Customer service

Bilingual (English and Spanish)

Teamwork

Descripción del empleo

ABOUT THE COMPANY

Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. We will share our incredible pride for job, company and industry Believe in customer service, and treating every person with kindness. As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Handle check in procedure and follow admission instruction

• Greet, receive and bid farewell guests at Entrance and Reception
• Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking
• Assist to promote various services and facilities of our airport lounges to customers, ensure able to deal with guest requests and complaints promptly and effectively
• Responsible for answering the telephone line and taking appropriate immediate action.
• Maintain accurate records including cash flows and receipts.
• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.

• Relevant experiences in hotel or catering (minimum 3 years)
• Good command of spoken and written English and Spanish
• Shift duties are required