Customer Service Representative (Outbound call focused) - LATAM

ScaleUp; España; A distancia; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A reputable company in home services is seeking a Customer Service Representative with a focus on outbound calls. You will primarily engage with existing customers, scheduling appointments and providing support via phone and email. The ideal candidate has advanced English proficiency, at least 2 years of customer service experience, and is comfortable working in a fast-paced environment. Competitive compensation and performance-based bonuses are available.

Servicios

Competitive monthly compensation

Performance-based bonuses

2 weeks of PTO

Formación

• 2+ years of customer service experience.
• Experience handling phone and email support.
• Highly organized and capable of multitasking.

Responsabilidades

• Make 100+ outbound calls daily to existing customers.
• Manage a high volume of customer emails.
• Maintain accurate customer records in the CRM.

Conocimientos

Advanced English proficiency (C2)

Customer service experience

Conflict-resolution skills

Communication skills

Multitasking capability

Herramientas

CRM systems

Email management tools

Descripción del empleo

Customer Service Representative (Outbound-focused) LATAM

Location: Remote – EST schedule
Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM (EST)
Type: Independent Contractor

🌎 About the Opportunity

Our client is a well-established home services company that has been serving customers for over 90 years. They provide essential heating, cooling, and plumbing services to residential and commercial customers across multiple states. The company values responsive, quality service and maintains a membership program for their loyal customers.

🎯 Role Overview

We’re looking for a friendly, organized, and proactive Customer Service Representative who enjoys helping customers and managing multiple communication channels.

This role involves 30–40% outbound calls and 60–70% email and administrative support.

👉 All calls are to existing customers or members — no cold calling required.

🧾 Key Responsibilities

• Make 100+ outbound calls daily to existing customers and membership program members to schedule or confirm appointments.

• Manage a high volume of customer emails, especially for commercial accounts.

• Follow up with customers to help fill the three-day scheduling board.

• De-escalate customer concerns and ensure positive resolutions.

• Support internal communication with the scheduling team.

• Maintain accurate customer records and track interactions in the CRM system.

• Engage customers to promote and support membership program growth.

• Handle multiple tasks efficiently in a fast-paced environment.

✅ Qualifications

• Advanced English proficiency (C2) – written and spoken.

• 2+ years of customer service experience.

• Experience handling both phone and email support.

• Strong conflict-resolution and communication skills.

• Familiarity with CRM systems and email management tools.

• Highly organized and capable of multitasking.

• Comfortable making outbound calls to existing clients.

• Reliable high-speed internet (25 Mbps+) and a quiet, professional home workspace.

💡 Nice-to-Haves

• Experience in home services (HVAC, plumbing, electrical).

• Appointment scheduling or service coordination background.

• SDR or outbound sales experience (not required).

• Call center experience managing phone and email workflows.

• Outgoing personality and natural enthusiasm for customer interaction.

🎁 Compensation & Benefits

• Competitive monthly compensation as an independent contractor.

• Eligible for performance-based bonuses starting November 1.

• Additional incentives for membership sales or booked appointments.

• 2 weeks of PTO accruing after 90 days, plus company holidays.

👉 Apply through the link or send us your CV in English.