Customer Service Representative - German, Danish or Swedish speaking

Dancover A/S; Sevilla; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading customer service company is looking for a Customer Service Representative to join their team in Fuengirola, Spain. The role involves providing professional support, managing customer enquiries and orders, and ensuring a high-quality customer experience. Ideal candidates should be fluent in German, Danish, or Swedish and possess strong PC skills. This position is full-time, with working hours from 09:00 to 18:00, and ends in August 2026. Prepare for an interview over Microsoft Teams and at the office.

Servicios

Dynamic and enjoyable working environment

Fixed-term contract until August 2026

Formación

• Previous experience within Customer Service and/or Sales.
• Ability to handle multiple tasks simultaneously.
• Structured and customer-oriented.
• Proactive and team player.

Responsabilidades

• Provide professional customer support with effective communication.
• Handle inbound telephone enquiries and online chat.
• Follow up on customer orders and ensure accurate processing.
• Manage customer claims and returns efficiently.
• Track shipments and inform customers.
• Support sales activities when required.

Conocimientos

Fluent in German

Fluent in Danish

Fluent in Swedish

Strong English skills

Strong PC skills

Problem-solving mindset

Descripción del empleo

Dancover (Supreme) is currently hiring a Customer Service Representative to join our team at our office in Fuengirola, Spain. As a Customer Service Representative, your primary objective will be to support Dancover’s customers and always ensure an excellent customer experience.

Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.

We are looking for someone who is fluent in German, Danish, or Swedish, both spoken and written. If you speak additional languages, that’s a definite plus.

Key Responsibilities

As a Customer Service Representative, you will play a key role in delivering a high level of service and ensuring a positive customer experience. You will be in direct contact with customers across multiple channels and collaborate closely with the local sales and service team as well as internal departments at the head office in Denmark.

Your main responsibilities include:

• Providing professional customer support with clear and effective communication
• Handling inbound telephone enquiries, online chat, and email correspondence
• Following up on customer orders and ensuring timely and accurate processing
• Managing customer claims and returns in a structured and solution-oriented manner
• Tracking shipments and keeping customers informed
• Supporting sales activities when required

Qualifications

We are looking for a service-minded and proactive team player who enjoys working in a dynamic environment and handling multiple tasks simultaneously. You are structured, customer-oriented, and motivated by delivering high-quality service.

To succeed in this role, you should have:

• Previous experience within Customer Service and/or Sales
• Strong PC skills and confidence working with IT systems
• A problem-solving mindset combined with a positive and professional attitude
• The ability to prioritize in a fast-paced work environment
• Native-level proficiency in one of the required languages (German, Danish, or Swedish), along with strong English skills

We Offer

• Full-time employment
• Working hours from 09:00 to 18:00
• A challenging, dynamic, and enjoyable working environment
• Expected start date: February or March 1st
• This is a fixed-term position ending in August 2026.

Application

Please send your application and CV today.

Qualified candidates will be invited to an initial online screening interview via Microsoft Teams. The second interview will take place at our office in Fuengirola.