Customer Service Representative Danish Market

Nordicrecruiters; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global company in Barcelona is seeking a fluent Danish speaker for a customer support role. You will be the first point of contact for customers, ensuring they receive professional guidance through various channels. Key responsibilities include responding to inquiries, providing accurate information, and document cases. Ideal candidates will have strong communication and problem-solving skills. A supportive team and comprehensive training await in this vibrant city offering a unique work-life balance.

Servicios

Competitive salary and benefits

Comprehensive training

Multicultural environment

Internal career opportunities

Relocation assistance

Formación

• Fluent or native-level Danish speaker.
• Strong customer support mindset with effective communication skills.
• Ability to prioritize tasks efficiently.

Responsabilidades

• Respond to customer queries in Danish via phone, email, and live chat.
• Provide accurate information and resolve issues efficiently.
• Document cases in the internal system with detail.

Conocimientos

Fluent Danish

Good English skills

Customer-oriented mindset

Strong communication abilities

Problem-solving attitude

Ability to manage multiple tasks

Descripción del empleo

Location: Barcelona, Spain

Are you a fluent Danish speaker who enjoys helping people and solving problems? Would you like to build your international career in one of Europe’s most vibrant seaside cities? This is an exciting opportunity to join a global company in Barcelona and provide exceptional customer support to Danish‑speaking clients.

About the Role

You will act as the first point of contact for customers, ensuring they receive clear answers, professional guidance, and a high‑quality service experience. You will handle inquiries through phone, email, and chat, and work closely with internal teams to resolve issues efficiently.

Training will be provided, and you will join an experienced and supportive team that values collaboration, customer satisfaction, and continuous development.

Key Responsibilities

• Respond to customer queries in Danish via phone, email, and live chat
• Provide accurate information and resolve issues efficiently
• Document cases in the internal system with a high level of detail
• Redirect more complex cases to specialized departments when needed
• Follow up with customers to ensure full resolution and satisfaction
• Contribute ideas to improve processes and the customer experience

Requirements

• Native‑level or fluent Danish, plus good English skills
• Customer‑oriented mindset and strong communication abilities
• Ability to manage multiple tasks and prioritize effectively
• Problem‑solving attitude and willingness to learn new systems
• Previous experience in customer support or a contact center is a plus, but not mandatory
• Team‑oriented approach with a positive and professional attitude

What’s Offered

• Competitive salary and benefits package
• Comprehensive training and ongoing development
• Multicultural and energetic work environment
• Supportive team and leadership focused on employee growth
• Internal career opportunities in operations, quality, team leadership, or training
• Relocation assistance available for candidates moving to Spain

Why Barcelona?

Barcelona offers the perfect balance between professional growth and lifestyle. With its international business community, Mediterranean climate, delicious cuisine, cultural diversity, and coastline just minutes from the city center, you will enjoy both a high‑quality working environment and an exciting personal life. The city attracts professionals from across Europe and provides endless opportunities to make friends, enjoy new experiences, and build a long‑term international career.

If you speak Danish and want to begin or advance your career in customer service while living in one of the most enjoyable cities in Europe, this position in Barcelona is an excellent opportunity.