Customer Service Representative (Danish)

TOPTALENT; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An international recruitment firm is looking for a Customer Service Representative fluent in Danish to assist international travellers and accommodation partners. The role involves understanding customer needs, clarifying inquiries, and mediating communication between parties. This full-time position is based in Barcelona and requires excellent interpersonal skills and experience in customer service. The company offers a supportive work environment, opportunities for personal growth, and various social benefits.

Servicios

Feel Good program

Free private health insurance

Flexible remuneration

Multicultural work environment

Modern office spaces

Free coffee and fruit

Career growth opportunities

Training and coaching

Formación

• C2 level in Danish and advanced English required.
• Experience in customer service or contact center environments is valued.
• Availability to work from the office and home within 100 km of the office.

Responsabilidades

• Identify and understand customer needs in a prestigious travel company.
• Mediate between international travellers and accommodation suppliers.
• Clarify inquiries via email and phone.

Conocimientos

Danish C2 level

Advanced English

Excellent communication

Interpersonal skills

PC skills: Office 365

Problem-solving mindset

Goal-oriented

Affinity with accommodation platforms

Herramientas

CRM database

Descripción del empleo

Position

Customer Service Representative (Danish)

Work Details

Full‑time position: 38,5 h/week (Monday to Sunday). Temporary contract.

Location: Barcelona, on‑site.

About the role

As a Customer Support Advisor you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening, responding, and ensuring a consistently high level of customer service across email and phone interactions.

Duties and Responsibilities

• Understand and identify customer needs in a prestigious travel company.
• Listen, respond and mediate between international travellers and accommodation suppliers worldwide, ensuring a high level of customer service.
• Clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone.

Requirements

• Danish C2 level and advanced English.
• Excellent communication and interpersonal skills, both written and spoken.
• PC skills: Office 365, CRM database, and other internal platforms.
• Problem‑solving and solution‑driven mindset.
• Positive, motivated mindset to handle tricky customer problems.
• Goal‑oriented work approach.
• Open to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience in customer service or contact centre environments is valued.
• Availability to work from the office and from home within 100 km of the office.

Benefits

• Feel Good program: Spanish lessons, quizzes, free group activities such as running, beach volleyball, roller skating, and more.
• Free private health insurance if interested in a permanent contract.
• Flexible remuneration in nursery school transport after the probation period, if interested.
• Multicultural and international working environment.
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
• Free coffee every day and free fruit once a week.
• Opportunities to learn and grow your career in an exciting, industry‑leading department.
• Three weeks of initial training and continued personal coaching.

Application

To apply for this position and explore other exciting opportunities, visit our career page: https://www.careers-page.com/toptalent-2