Customer Service Representative

JR Spain; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa global de calzado busca un Representante de Servicio al Cliente en Madrid. El candidato ideal debe tener habilidades de comunicación en inglés y español, y experiencia en el manejo de pedidos. Se ofrece un puesto permanente a tiempo completo, en un entorno colaborativo con oportunidades de desarrollo profesional.

Servicios

Paquete competitivo

Ambiente de equipo colaborativo

Oportunidades de aprendizaje y desarrollo

Formación

• Comunicación fluida en inglés y español.
• Experiencia en el uso de herramientas de oficina como Word y Excel.
• Capacidad para resolver problemas de manera creativa.

Responsabilidades

• Gestionar pedidos y coordinar con el almacén.
• Actualizar información a los vendedores sobre el estado de las cuentas.
• Preparar informes de gestión de pedidos.

Conocimientos

Habilidades de comunicación en inglés y español

Conocimiento de Word, Excel, Access y Outlook

Excelentes habilidades de servicio al cliente

Habilidades de resolución de problemas

Actitud amigable y proactiva

Auto motivado con iniciativa

Fuertes habilidades interpersonales y de organización

Descripción del empleo

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Descripción del empleo

Skechers, The Comfort Technology Company, was founded in Manhattan Beach, California in 1992 and has grown to be a multibillion-dollar company in 30 years. A lifestyle and performance footwear and apparel leader worldwide, Skechers are available in more than 170 countries, and the Company employs more than 11,000 people. With international business representing more than half of its total sales, Skechers has significant opportunities for continued expansion worldwide.

Customer Service Representative Responsibilities

• Keying orders for immediate and forward delivery, liaising with our warehouse to ensure pick tickets are raised for all designated customer orders, and advising them of booking-in dates and packing requirements.
• Supporting designated salespeople by updating them frequently on account status and providing information as requested.
• Maintaining all orders on the system, adjusting dates as necessary, managing the order book, and preparing delivery schedules and reports for effective order management.
• Maintaining a database of customer contacts.
• Performing ad-hoc duties as requested by the Customer Service Manager.

Qualifications

• Good communication skills in English and Spanish.
• Proficient in Word, Excel, Access, and Outlook.
• Excellent customer service skills with professionalism, tact, and diplomacy.
• Problem-solving skills with creative thinking.
• Friendly, approachable, and proactive attitude.
• Self-motivated with initiative.
• Strong interpersonal, organizational, and time management skills with attention to detail.

What We Offer

We offer a permanent full-time position with a competitive package, a collaborative team environment, flexibility, and opportunities for learning and development in a fast-growing company.