Customer Service Executive

PUMA Gruppe; Cornellà de Llobregat; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

PUMA Iberia is seeking a Customer Service Executive to manage the Order-to-Delivery process and coordinate activities from order management to returns. You will work with the 3PL partner to ensure on-time deliveries and support sales initiatives across the cluster.

The ideal candidate has 2–3 years in customer service, strong analytical and communication skills, and fluency in Spanish with a high level of English. Portuguese is valued.

Formación

• Bachelor's degree or higher in business, logistics or related field.
• 2–3 years in customer service or related role, preferably in sporting goods.
• Strong analytical and problem-solving skills.
• Fluent in Spanish with high level of English; Portuguese valued.

Responsabilidades

• Manage Order-to-Delivery process per guidelines and KPIs.
• Coordinate order management, scheduling, allocation, and returns.
• Collaborate with 3PL to ensure on-time deliveries and cost efficiency.
• Support Sales, Finance, Marketing, and Operations to launch products.

Conocimientos

analytical skills

communication skills

results oriented

customer service

Educación

Bachelor’s degree or higher

Herramientas

SAP SD

Office (Excel & PowerPoint)

Power BI

Descripción del empleo

Customer Service Executive

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Key Responsibilities

Ensure an excellent customer experience by managing the Order-to-Delivery process in line with global, regional, and cluster guidelines and KPIs. Coordinate key activities such as order management, scheduling, allocation, order release, outbound operations, returns, and defective product management, ensuring smooth and efficient execution across the Cluster/Country.

Close collaboration with logistic partner:

Build a strong partnership with our third-party logistics provider to ensure deliveries are made on time and according to customer requirements. Support operational excellence through effective communication, training, warehouse visits, and ongoing collaboration.

Ensure best service to puma customers:

Act as a key partner for the Sales Team in the execution of go-to-market activities at Cluster and Country level. Deliver outstanding customer support while consistently achieving service level targets and KPIs.

Focus on customer relationship:

Provide best-in-class support to assigned customers, ensuring operational requirements are met and customer issues are resolved efficiently. Proactively identify solutions, support product replenishment opportunities, and contribute to business growth through a customer-focused approach.

Strong alignment with other functions:

Work closely with Sales, Finance, Marketing, and Operations teams to coordinate deliveries, reduce claims, and optimize logistics costs. Ensure successful product launches by executing plans aligned with the marketing strategy and business objectives.

Be the key link between customers, sales, and operations ensuring an exceptional service experience and contributing directly to PUMA's success.

Education:

Bachelor’s degree or higher education in business administration, supply chain management, logistics, or a related field.

Skills:

Strong analytical skills

Proven experience in tools & technology

Results oriented

Customer Service oriented

Ability to work alongside other functions

Good communication skills and excellent capabilities to resolve issues.

Experience:

This role requires 2-3 years of experience in customer service or similar roles, preferably in sporting goods industry.

Experience in management tools: SAP SD, Office (Excel and Power Point), Power bi (not excluded). Knowledge of other CRM systems will be highly valued.

Understanding of Order to Deliver process knowledge and capability to analyze customer data and KPI’s

Languages: Fluent Spanish and high level of English is required. Portuguese will be highly valued.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Mediterranean atmosphere and all the sports you can imagine: At PUMA Iberia, you'll never run out of things to do.