Customer Service Executive

PUMA Iberia S.L.U.; Barcelona; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

PUMA Iberia S.L.U. seeks a Customer Service Executive to manage the Order-to-Delivery process across the Cluster and Countries, aligning with Global and Regional Operations and KPIs.

You will work with Sales, Logistics, and other teams to deliver superior service for Retailers. The role requires a Bachelor’s degree in business, supply chain, or logistics, 2–3 years in Customer Service, and strong analytical skills.

Formación

• Bachelor’s degree or higher in business administration, supply chain management, logistics, or related field.
• 2–3 years of experience in customer service or similar roles.
• Strong analytical skills and proficiency with SAP SD, Excel and Power BI.

Responsabilidades

• Execute the order-to-delivery process to ensure an excellent customer experience.
• Coordinate activities such as order management, scheduling, allocation and outbound operations.
• Collaborate with the logistics partner to ensure on-time deliveries and KPI attainment.
• Provide best-in-class support to customers while aligning with sales and operations.
• Identify solutions and opportunities to support product replenishment and growth.
• Work with Sales, Finance, Marketing and Operations to optimize logistics and launches.

Conocimientos

Analytical skills

Results-oriented

Customer service

Communication

Cross-functional collaboration

Problem solving

Spanish language

English language

Educación

Bachelor’s degree or higher in business administration / supply chain / logistics

Herramientas

SAP SD

Excel

PowerPoint

Power BI

CRM systems

Descripción del empleo

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

Your Mission

The Customer Service Executive will manage the OTD process in the Cluster and Countries according to Global and Regional Operations strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Operation’s strategy.

Key Responsibilities

• Execute order to delivery process: Ensure an excellent customer experience by managing the Order-to-Delivery process in line with global, regional, and cluster guidelines and KPIs.
• Coordinate key activities such as order management, scheduling, allocation, order release, outbound operations, returns, and defective product management, ensuring smooth and efficient execution across the Cluster/Country.
• Close collaboration with logistic partner: Build a strong partnership with our third-party logistics provider to ensure deliveries are made on time and according to customer requirements. Support operational excellence through effective communication, training, warehouse visits, and ongoing collaboration.
• Ensure best service to PUMA customers: Act as a key partner for the Sales Team in the execution of go-to-market activities at Cluster and Country level. Deliver outstanding customer support while consistently achieving service level targets and KPIs.
• Focus on customer relationship: Provide best-in‑class support to assigned customers, ensuring operational requirements are met and customer issues are resolved efficiently. Proactively identify solutions, support product replenishment opportunities, and contribute to business growth through a customer‑focused approach.
• Strong alignment with other functions: Work closely with Sales, Finance, Marketing, and Operations teams to coordinate deliveries, reduce claims, and optimize logistics costs. Ensure successful product launches by executing plans aligned with the marketing strategy and business objectives. Be the key link between customers, sales, and operations ensuring an exceptional service experience and contributing directly to PUMA’s success.

Your Talent

• Education: Bachelor’s degree or higher education in business administration, supply chain management, logistics, or a related field.
• Skills: Strong analytical skills Proven experience in tools & technology Results oriented Customer Service oriented Ability to work alongside other functions Good communication skills and excellent capabilities to resolve issues.
• Experience: This role requires 2-3 years of experience in customer service or similar roles, preferably in sporting goods industry. Experience in management tools: SAP SD, Office (Excel and Power Point), Power bi (not excluded). Knowledge of other CRM systems will be highly valued. Understanding of Order to Deliver process knowledge and capability to analyze customer data and KPI’s.
• Languages: Fluent Spanish and high level of English is required. Portuguese will be highly valued.

Equal Employment Opportunity

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.

To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process.

We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

About PUMA

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.