Customer Service Agent - Multilingual French-Italian-English

Goldavenue SA; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A financial services firm in Barcelona is seeking a Customer Service Agent to enhance their team. This role requires fluency in French, Italian, and English, with a strong focus on a customer-centric approach. Responsibilities include managing customer interactions across multiple channels, ensuring timely resolution of issues, and contributing to service improvements. Ideal candidates are tech-savvy, possess exceptional communication skills, and can multitask effectively. This position offers flexibility and the opportunity to work from home.

Servicios

Flexibility timetable

Passionate team

Work in Finance - Precious metals

Work from home

Formación

• Fluent in French, Italian, and English; proficiency in a fourth language (German or Spanish) is a plus.
• Commitment to delivering outstanding customer service.
• Ability to resolve customer issues effectively.

Responsabilidades

• Respond to potential and existing customers through various channels.
• Take responsibility for customers' problems and track requests.
• Manage orders from receipt to delivery.
• Maintain accurate records of customer service actions.
• Be the point of contact for onboarding new customers.
• Provide ideas to improve the customer service experience.

Conocimientos

Exceptional Communication Skills

Customer-centric Approach

Proven Customer Service Experience

Quick Thinking & Problem-Solving

Strong Multitasking Abilities

Tech-Savvy & Adaptable

Team Collaboration

Time Management & Organisation

Cultural Sensitivity

Herramientas

CRM Systems

Descripción del empleo

We are seeking a Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, Italian and English, a good command of a fourth language would be a plus (German or Spanish), enabling effective communication across diverse customer bases.

Qualifications

• Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.
• Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.
• Proven Customer Service Experience: Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.
• Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs.
• Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.
• Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.
• Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.
• Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.
• Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.

Your Tasks

• Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).
• Take responsibility for customers' problems and track the requests accurately and efficiently.
• Manage orders from receipt to delivery.
• Maintain accurate records and document customer service actions and discussions.
• Maintain an orderly workflow according to priorities.
• Be the point of contact for the onboarding of new customers.
• Occasional translations or assistance to other services.
• Bring in ideas to improve the customer service experience; your voice counts!

What You Bring With You

• High level of judgement, integrity and confidentiality.
• Start-up spirit.
• Positive attitude.
• Multitasking skills.
• Ideally located in Spain.

What We Offer

• Flexibility timetable
• Join an awesome and passionate team
• Work in Finance - Precious metals
• Work from home

Start Date

As soon as possible