Customer Operations Intern

HP; Sant Cugat del Vallès; On-site; EUR 8,900 - 13,000; Part time

Benefits offered by this job

Paid internship

International work environment

Mentor assigned

HP Graduate Program opportunity

Lunch discounts

On-site sports center access

On-site medical services

Job summary

HP in Spain offers a paid internship in Customer Operations focusing on backlog management, invoicing support, and cross-functional collaboration. You will learn HP processes, assist with order changes, and contribute to data accuracy while working with Sales, Logistics and Credit teams.

The role requires current enrollment in a Bachelor’s or Master’s program, strong English skills, and an interest in Supply Chain and Order Management. Flexible part-time or full-time options are available.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in a relevant field in Spain.
• Interest in Customer Operations, Supply Chain, Order Management, or Business Operations.
• Strong English communication; German is a plus.

Responsibilities

• Backlog and order management support under guidance.
• Monitor backlog tools and flag orders at risk of SLA misses.
• Prepare reports for customers and account teams.
• Assist invoicing, order closure, and billing issues.
• Coordinate order changes with data accuracy.
• Collaborate with Sales, Logistics, Order Fulfillment, and Credit & Collection.
• Learn HP processes and participate in team meetings.

Skills

English communication

German knowledge

Team player

Analytical mindset

Attention to detail

Time management

Adaptable

Education

Bachelor’s or Master in Business/Related Field

Tools

Excel

PowerPoint

Job description

Responsibilities Backlog Support & Order Management

Supports the management of customer and partner order backlogs under the guidance of experienced team members. Monitors backlog management tools (e.g., E2E Tool, FOM, or other HP tools) and assists in identifying orders at risk of missing service level agreements (SLAs). Supports backlog analysis and helps prepare reports for customers and account teams. Assists with claims, exceptions, and special customer requests following established processes and procedures. Supports the coordination of customer order change requests while ensuring data accuracy. Learns and contributes to order management best practices and operational processes.

Financial & Revenue Support

Assists in monitoring invoicing and order closure activities in HP systems. Supports the team in following up on billing-related issues and open orders. Helps maintain data quality and supports inventory and revenue-related analysis. Assists in tracking financial disputes and supports timely resolution activities. Contributes to quarter-end operational activities and revenue support initiatives.

Communication & Cross-Functional Coordination

Supports customer communication by providing order status updates under team guidance. Assists customers and internal stakeholders with information regarding orders, deliveries, and claims. Collaborates with internal teams including Sales, Logistics, Order Fulfillment, Credit & Collection, and Sales Operations. Supports proactive communication regarding orders potentially at risk of missing agreed SLAs. Learns HP Customer Operations processes and provides basic guidance to stakeholders when appropriate. Participates in team meetings and cross-functional projects to gain business understanding.

General Responsibilities

Supports the accuracy of processes and operational activities within the Customer Operations organization. Delivers assigned tasks in a timely and professional manner. Follows HP internal policies, procedures, and compliance requirements. Demonstrates a willingness to learn and continuously develop professional skills. Contributes to team initiatives and process improvement activities. Performs other internship-related tasks as assigned by the manager.

Education, Knowledge and Skills

Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Supply Chain, Economics, Engineering, or a related field in a University based in Spain. Interest in Customer Operations, Supply Chain, Order Management, or Business Operations. Strong communication skills in English. Good German language skills are considered a plus. Good knowledge of Microsoft Office applications, especially Excel and PowerPoint. Customer-focused mindset with a willingness to help and learn. Strong analytical and problem-solving mindset. Attention to detail and commitment to accuracy. Ability to organize and prioritize tasks. Team player with strong collaboration skills. Adaptable and eager to learn in a dynamic international environment. Positive attitude and willingness to take initiative.

Experience our benefits:

• Paid internship within a global, technology driven company.
• Join an international work environment, with opportunities for learning, professional development, and networking across teams.
• Flexible working schedule, with options for part-time agreements (4 hours/day) or full-time (8 hours/day).
• The length of the internship ranges from 4 to 12 months.
• Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns.
• Mentor assigned.
• Opportunity to join the HP Graduate Program following the placement.
• Lunch at reduced prices at our canteen.
• Access to our on‑site sports center, including: Gym facilities Squash, tennis, and basketball courts 25+ organized sports and wellness activities, such as HIIT training, squash, basketball, and yoga Participation in the NextGen Employee Network, offering regular events and opportunities to connect with other early‑career professionals.
• On‑site medical services, including access to a doctor, nutrition support, physiotherapy, and general healthcare.
• Free printing access and hands‑on workshops using the latest HP technologies — from large‑format prints to 3D‑printed models.
• Easy commuting: Free parking available or excellent access via nearby train services.
• Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future‑skills development.

Legal entity: Sales & Services Job - Administration Schedule - Part time Shift - No shift premium (Spain) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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