Customer Onboarding & Engagement Specialist (Dutch Speaking)

LHH Recruitment Solutions; Barcelona; Remote; EUR 42,000 - 64,000; Full time

Job summary

LHH Recruitment Solutions in Spain (remote) is seeking a Client Onboarding & Engagement Specialist to support our Netherlands market. This highly interactive role guides customers through onboarding, activation, and ongoing engagement, acting as the first point of contact across multiple channels.

You will build relationships, manage pipelines, meet onboarding targets, and collaborate with Operations, Marketing, Sales and other teams.

Qualifications

• Fluent Dutch and strong English communication.

Responsibilities

• Contact customers through multiple channels to onboard and engage.
• Explain LHH services professionally and guide customers through onboarding.
• Build relationships and maintain regular follow-up with customers.
• Manage customer pipelines and onboarding progress toward targets.
• Collaborate with internal teams to enhance customer experience.

Skills

Fluent Dutch

Strong English

Outbound calling

Customer engagement

Relationship-building

KPIs/targets

Organisational skills

Tools

CRM systems

Reporting tools

Digital communication platforms

Job description

Remote - Spain | Full-time or Part-time | Initial Fixed-Term Contract

Do you enjoy speaking with people, building relationships, and helping customers take action?

At LHH, we’re looking for a Client Onboarding & Engagement Specialist to support our Netherlands market. This is a highly interactive, customer-facing role where you’ll play a key part in ensuring customers successfully start their career transition journey and remain engaged throughout their programme.

You will be the first point of contact for many customers, representing LHH and guiding them through the onboarding process of our programs. This role combines relationship building, outbound calling, customer engagement, and operational support in a fast-paced international environment.

About the Role

You will focus on customer onboarding, outbound calling, engagement, and programme activation.

This is not a traditional administrative onboarding position. Success in this role comes from your ability to build trust quickly, proactively engage customers, manage follow‑up activities, and drive participation in our services.

What You’ll Do

• Contact customers through phone, email, LinkedIn, and other communication channels.
• Introduce and explain LHH services in a professional and engaging way.
• Guide customers through the onboarding process and encourage programme activation.
• Build strong relationships and maintain regular follow‑up with customers.
• Manage customer pipelines and onboarding progress effectively.
• Work towards onboarding, activation, and engagement targets.
• Handle objections professionally and motivate customers to take action.
• Act as a liaison between customers, consultants, clients, and internal stakeholders.
• Support virtual and in‑person information sessions when required.
• Monitor engagement trends and identify opportunities to improve participation and outcomes.
• Collaborate with Operations, Marketing, Sales, and other internal teams to enhance the customer experience.

This Role Is For You If…

• You enjoy speaking with people and building rapport quickly.
• You are comfortable making outbound calls and proactively following up.
• You are motivated by achieving goals and working towards KPIs.
• You are organised, resilient, and able to manage multiple priorities.
• You take ownership of your work and enjoy delivering results.
• You have experience in customer service, customer success, onboarding, recruitment, HR operations, telesales, call centres, client support, or stakeholder‑facing environments.

What We’re Looking For

• Fluent Dutch and strong English communication skills.
• Experience in customer-facing environments.
• Comfortable with outbound calling and customer engagement activities.
• Strong communication and relationship‑building skills.
• Ability to influence conversations and encourage customer action.
• Experience working with KPIs, targets, or performance metrics.
• Excellent organisational and follow‑up skills.
• Confidence using CRM systems, reporting tools, and digital communication platforms.
• A professional, customer‑focused, and proactive approach.

What We Offer

• Hybrid working (2 days per week in our Amsterdam office)
• Full‑time position (40 hours per week) - open to negotiation
• Initial fixed‑term contract ( 12 months)
• Competitive salary + quarterly variable pay
• International career opportunities within LHH and The Adecco Group
• A collaborative and supportive team environment
• The opportunity to make a meaningful impact by helping people navigate important career transitions

Applicants must have the legal right to work in the Netherlands.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

LHH is an Equal Opportunity Employer/Veterans/Disabled.

For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/uk/en/diversity-and-inclusion/