Customer Lifecycle & Retention Lead (Low-Cost Segment)

Vodafone; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

GE Vernova’s ROC Technical Lead for Wind Remote Operations in Barcelona, Spain, oversees safe, efficient operation of offshore wind assets from a remote center. You’ll monitor performance, diagnose issues, and support commissioning and service activities, collaborating with site teams and engineers to ensure turbines run reliably.

The role requires a engineering degree, hands-on wind turbine experience, and strong analytical skills with clear written and spoken English.

Formación

• Bachelor's or Master's degree in Engineering, or equivalent wind energy experience.
• Hands-on wind turbine experience in operational environments.
• Ability to read electrical schematics for troubleshooting.
• Experience with SCADA and other monitoring tools.
• Strong analytical and problem-solving skills with clear technical communication.
• Willingness to travel up to 20% and relocate to Barcelona.
• Fluent English (spoken and written) and EU work eligibility.

Responsabilidades

• Monitor turbine performance and respond to alarms or abnormal conditions.
• Support commissioning and service activities through remote diagnostics and troubleshooting.
• Assist field teams in resolving technical issues and restoring performance.
• Escalate complex issues with clear and structured technical information.
• Collaborate with engineering and support teams to resolve problems.
• Analyse operational data to identify faults, trends, and improvement opportunities.
• Support reporting and communication of technical findings.
• Contribute to process improvement and operational optimisation.
• Support grid outages when required, prioritising safety and compliance.
• Work on a rotating weekday shift schedule with occasional on-call support during weekends and public holidays.

Conocimientos

Wind energy experience

Analytical skills

Technical communication

Team collaboration

Travel readiness

Educación

Engineering degree

Herramientas

SCADA systems

Electrical schematics

Remote diagnostics

Descripción del empleo

ROC Technical Lead - Wind Remote Operations

Job Description Summary

Job Description

ROC Technical Lead - Remote Operations Center (Wind Energy)

Barcelona, Spain

About us
At GE Vernova, you are part of a global mission to electrify the world and accelerate the transition to more sustainable energy. With a legacy of engineering excellence and innovation, you help deliver reliable, affordable, and lower-carbon power that supports communities, industries, and everyday life.
Your work directly contributes to shaping the future of energy.

About the role
As a ROC Technical Lead, you support the safe and efficient operation of advanced offshore wind assets from a remote operations center. You play a key role across both commissioning and service phases, helping ensure turbines perform reliably throughout their lifecycle.
You work closely with site teams and engineering experts to detect, analyze, and resolve technical issues, ensuring stable operations and continuous improvement.

What you'll do

• Monitor turbine performance and respond to alarms or abnormal conditions
• Support commissioning and service activities through remote diagnostics and troubleshooting
• Assist field teams in resolving technical issues and restoring performance
• Escalate complex issues with clear and structured technical information
• Collaborate with engineering and support teams to resolve problems
• Analyse operational data to identify faults, trends, and improvement opportunities
• Support reporting and communication of technical findings
• Contribute to process improvement and operational optimisation
• Support grid outages when required, prioritising safety and compliance
• Work on a rotating weekday shift schedule with occasional on-call support during weekends and public holidays

What you bring

• Bachelor's or Master's degree in Engineering, or equivalent experience in the wind energy sector
• Hands-on experience with wind turbines or similar electromechanical systems in operational environments
• Ability to read electrical schematics and apply them in troubleshooting and field support situations
• Experience with SCADA systems and other digital monitoring tools
• Strong analytical and problem-solving skills with clear technical communication, calm structured approach under pressure, and a collaborative, proactive mindset
• Availability to travel up to 20% of the time, if required.
• Fluent English (spoken and written), willingness to relocate to Barcelona and EU work eligibility.

Nice to have

• Control room or remote operations experience
• Offshore wind or commissioning experience
• Exposure to advanced turbine control systems (e.g., MarkVIe or similar)
• Experience working in multicultural teams
• Fluent in Spanish (spoken and written)

Ways of working
You work on a rotating weekday shift schedule (Monday to Friday), covering morning and afternoon shifts.
You also take part in an on-call rotation for occasional weekend and public holiday support.

Our culture
At GE Vernova, you help drive the transition to a more sustainable energy future. Every contribution matters as we work to deliver reliable power worldwide.
We support your growth through learning, development, and internal mobility, helping you build a career that evolves with you.
We are committed to inclusion and diversity, creating an environment where everyone can thrive and contribute.

Join us
If you want to work at the forefront of wind energy and help shape the future of global power systems, this is your opportunity to make an impact.

Additional Information

Relocation Assistance Provided: No

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.