Customer Experience Lead — Research, Insights & Optimization

Edenred España; Madrid; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading benefits solutions provider in Madrid seeks a Customer Experience Manager to enhance customer interactions and satisfaction. You will lead research, monitor feedback metrics, and drive strategic initiatives collaboratively across teams. The ideal candidate has a degree in Business, at least 2-3 years in a similar digital role, and strong communication skills. The position offers a hybrid work format and various benefits aimed at employee well-being.

Servicios

Ticket Restaurant: €11/day

Flexible hours

Hybrid work format: up to 8 remote days/month

Weekly office days with breakfast

Dynamic work environment

Volunteer and social activities

Formación

• 2-3+ years experience in a similar role in a digital ecosystem.
• Proven ability to analyze customer feedback and develop action plans.
• Understanding of business operations in a multinational environment.

Responsabilidades

• Lead customer research to identify needs and improvement areas.
• Monitor and measure customer experience metrics.
• Foster a customer-centric culture across the organization.

Conocimientos

Customer feedback analysis

Stakeholder management

Presentation skills

Team collaboration

Flexibility

Proactivity

Educación

Degree in Business or similar

Herramientas

Medallia

Descripción del empleo

A leading benefits solutions provider in Madrid seeks a Customer Experience Manager to enhance customer interactions and satisfaction. You will lead research, monitor feedback metrics, and drive strategic initiatives collaboratively across teams. The ideal candidate has a degree in Business, at least 2-3 years in a similar digital role, and strong communication skills. The position offers a hybrid work format and various benefits aimed at employee well-being.