Customer Care Specialist, French Speaker

Olala!; Madrid; Híbrido; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

An international hospitality group is looking for a dynamic Customer Care Specialist in Madrid. The ideal candidate should have at least 2 years of experience in customer care and be fluent in Spanish, English, and French. Responsibilities include delivering top-notch guest support, troubleshooting complex issues, and managing multi-channel communication. The role offers flexibility, opportunities for work abroad, and employee perks including private healthcare and birthday leave.

Servicios

Private healthcare access

Annual accommodation credit

Flexibility to work from home

Birthday off

Team building events

Pet-friendly office days

Formación

• At least 2 years of previous experience in Customer Care.
• Excellent communication and negotiation skills.
• Proactive and capable of multi-tasking.

Responsabilidades

• Deliver professional, prompt, and friendly guest assistance.
• Utilize in-depth knowledge to resolve intricate issues.
• Manage and respond to inquiries across various channels.
• Suggest ideas to enhance guest experience.

Conocimientos

Customer Care Experience

Proficient in Spanish, English & French

Communication Skills

Problem Solving

Multi-tasking

Descripción del empleo

About Olala!

Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide.

Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.

Your role

We are seeking a dynamic and result-oriented Customer Care Specialist with advanced English and French level to join our team. As a Customer Care Specialist, you will represent a hospitality industry leader connecting people worldwide to unique travel experiences. This is an excellent opportunity to gain hands‑on experience in the vacation rental industry and contribute to the growth of our company.

Your Journey

• Provide Expert‑Level Guest Support: Deliver professional, prompt, and friendly guest assistance with a focus on resolving complex issues. Listen to guests carefully, offering solutions that not only meet but exceed their expectations.
• Advanced Troubleshooting and Problem Solving: Utilize in‑depth knowledge and advanced resources to identify, diagnose, and resolve more intricate issues that Tier 1 support may escape. Ensure a thorough and accurate resolution, minimizing the need for further escalation.
• Multi‑Channel Guest Communication: Manage and respond to guest inquiries across various channels, including telephone, email, WhatsApp, Facebook, and others. Ensure that all communications maintain a high standard of clarity, professionalism, and responsiveness.
• Proactive Solutions and Continuous Improvement: Suggest and implement innovative ideas to enhance the overall guest experience and contribute to the continuous improvement of support processes. Work closely with cross‑functional teams to develop and refine strategies that increase sales and customer satisfaction.

For us, every day is filled with purpose.

What do you bring to your trip

• At least 2 years of previous experience in Customer Care.
• Spanish, English & French proficiency are a must.
• Excellent communication and negotiation skills.
• Problem‑solving, sense of responsibility, proactive and multi‑tasking.
• Availability to work on flexible working different shift patterns and weekends.

Life at Olala!

Breakfast is the most important meal of the day. Fruit, coffee & milk is on us!

You will have access to apply for our private healthcare after a probation period of 6 or 12 months, depending on your type of contract.

Employees know it first! You will be able to enjoy an annual credit to use in one of our accommodations around the world.

Work abroad!

You will have the opportunity to work from another city.

Flex day!

Your flexibility is important. Enjoy the possibility of working from home 1 day a week.

Birthdays Off!

Enjoy your birthday doing what you love most.

Events!

Team buildings, office events and once a month Olala Group invites you to an afterwork!

Pet friendly days at the office - we want to meet your furry friend!

Diversity and Sustainability

At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

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