Customer Care Specialist (Dutch Market)

TripAdvisor; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading restaurant booking platform is seeking a Customer Support representative in Barcelona. The role requires a native level of Dutch and fluent English, with a strong emphasis on communication skills and customer satisfaction. The position offers a permanent contract with flexible working arrangements, competitive salary, and numerous benefits including health insurance and continuous development programs. Join an inclusive, dynamic team committed to transforming the dining experience.

Servicios

Competitive fixed salary

Flexible working environment

Lunch vouchers

Health insurance fully covered

Parental leave policies

Team building events

Formación

• Must be based in Barcelona.
• Open-minded with strong customer focus.
• Ability to adapt based on customer needs.

Responsabilidades

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about reservations, website, or app.
• Provide suitable answers or solutions based on customer needs.

Conocimientos

Native level of Dutch

Fluent in English

High level of communication skills

Knowledge in CRM tools

Experience in customer support

Descripción del empleo

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants with the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

• TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
• 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: "Come as you are," "Dig in," and "Make it Memorable".

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What you will do:

• Answer incoming requests via phone, email and chat
• Assist our customers with questions about our electronic reservation book, our website or app
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

Who you are:

• Based in Barcelona
• Native level of Dutch and fluent in English; speaking more languages is always welcome
• An open‑minded person with a high level of communication skills
• Care about customer needs and always try to make their experience unique and satisfactory
• Knowledge in CRM tools
• Experienced in a customer support environment

What we offer:

• An awesome team
• A permanent contract (that can be useful in life)
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive fixed salary and bonus
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams and a multicultural environment spanning 10 offices across Europe
• 🤝Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc.
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• A program dedicated to helping you have the best work/life balance
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone—regardless of ability, age, socio‑economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law—has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.

#LI-AD2