Customer Care Onboarding - Netherlands and Belgium Dutch & Flemish Speaker

Qonto; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading finance technology company in Barcelona is looking for a Customer Support Specialist to help Dutch customers with account onboarding and technical support. The ideal candidate should have strong communication skills and be adaptable in a fast-paced startup culture. This position offers a competitive salary, career development opportunities, and a supportive work environment focused on diversity.

Servicios

Dynamic career track

Inclusive work environment

Competitive salary package

Meal voucher

Public transportation reimbursement

Health insurance

Mental health and wellness access

Childcare benefits

Monthly team events

Formación

• Up to one year of experience in customer support or handling client challenges.
• Strong written and verbal communication skills.
• Thrive in a dynamic startup environment.
• Native or near-native Dutch/Flemish and fluent English.

Responsabilidades

• Provide technical support and guide customers through the account opening process.
• Use customer feedback to improve the product.
• Set up internal processes for better customer response.

Conocimientos

Customer-centric

Communication

Results-driven

Adaptability

Herramientas

Zendesk

Notion

Descripción del empleo

Overview

Our mission: Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with 24/7 support, designed to help businesses breeze through all things finance.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our 1,600+ Qontoers, we also made the LinkedIn Top Companies French ranking.

Our values: Customer focus | Ownership | Teamwork | Mastery | Integrity

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6/5 customer satisfaction and we always want to improve it. We see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.

You will join Qonto's expansion into new European markets. You'll play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers. Working closely with Francesca, our Team Leader, you'll be at the forefront of Qonto's growth in this strategic market.

Responsibilities

• Be a Qonto Ambassador! You will delight our Dutch customers by providing sharp, quick technical support and guide them through the account opening process, ensuring a smooth onboarding experience and answering all their questions via email and phone (only outgoing calls, not a call center).
• Be the voice of our customers: Customer Voice is precious to us, we use it to continuously improve our product and maintain the “WOW” effect that our customers love.
• Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, provide feedback to Ops and Product teams, etc.).
• Take ownership: Identify anomalies, optimize and set up new ways of problem-solving, and keep colleagues updated on all developments.

What you can expect

• Be part of Qonto's expansion working in a fast-paced, growth-oriented environment.
• Collaborate in a team that values cooperation, communication, and continuous improvement.
• Master cutting-edge customer service tools like Zendesk, Notion, Mayday, and others.
• Hands-on culture: take on responsibilities and decision-making.

About your future manager

Francesca is Team Leader for Qonto’s Italian onboarding team. She joined Qonto in May 2021 after roles at other scaling companies; she brings experience in team management and localization to enhance the user experience in market-specific contexts.

Her team focuses on cooperation, communication, and growth by giving room to everyone to be heard and to bring ideas to the table.

About You

• Experience: You have up to one year of experience in customer support or handling client challenges.
• Customer-centric: You show empathy and adapt your communication to customer needs.
• Results-driven: You work toward daily objectives with strong multitasking skills and attention to detail.
• Communication: Strong written and verbal communication skills.
• Adaptability: Thrive in a dynamic startup environment.
• Languages: Native or near-native Dutch/Flemish and fluent English.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick!

Perks

• A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Competitive salary package.
• A meal voucher.
• Public transportation reimbursement (part or global).
• Great health insurance (depending on country).
• Employee well-being initiatives: access to Moka Care for mental health and wellness offers.
• A progressive disability and Parenthood policy with childcare benefits through selected partners.
• Monthly team events.

Our hiring process

• Interviews with your Talent Acquisition Manager and future managers.
• A remote exercise to demonstrate your skills and give you a taste of working at Qonto.
• Find more information about our interview process on our careers website.
• On average, our process lasts 20 working days and offers usually follow within 48 hours.

To learn more about us: Qonto's Blog | Muy Pymes | Forbes.es | Europa Press

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