Cuidador/A Sociosanitario/A Interno(A) – Jornada Completa

Ugf-Lleida; España; A distancia; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Flexible hours

Comprehensive training

Career advancement

Employee assistance

Descripción de la vacante

WhatJobs Direct is seeking dedicated Customer Service Agents for a fully remote role based in Spain. You will be the first point of contact, handling inquiries via phone, email, and chat, and ensuring high customer satisfaction while maintaining up-to-date product knowledge.

This role offers flexible hours, professional training, and opportunities for career progression within a supportive remote team. A reliable internet connection and the ability to work independently are essential.

Formación

• Spanish language essential.
• Excellent communication and interpersonal skills.
• Ability to work remotely with minimal supervision.
• Strong time management and organizational skills.
• Comfortable using CRM systems to document interactions.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Conocimientos

Spanish language

Communication skills

Remote work

Time management

Independent worker

CRM software

Herramientas

CRM software

Descripción del empleo

About the Role

Our client, WhatJobs Direct, is expanding its team and looking for dedicated Customer Service Agents to join our fully remote workforce. This role is ideal for individuals passionate about helping others and providing outstanding support. As a fully remote position, you will have the flexibility to work from your home office, contributing to our client's success from anywhere in Spain. We pride ourselves on a culture that supports remote collaboration and professional growth. You will be the first point of contact for many of our customers, playing a crucial role in their overall experience with our services. This opportunity allows you to develop your skills in a supportive, virtual environment while maintaining a healthy work-life balance. We are committed to ensuring our remote team members feel connected and valued.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Requirements

• Previous experience in customer service is a plus, but not strictly required for motivated candidates.
• Excellent communication and interpersonal skills in Spanish.
• Basic computer proficiency and ability to learn new software.
• Strong organizational and time management skills.
• Ability to work independently and as part of a remote team.
• Must have a reliable internet connection and a quiet workspace.
• A positive attitude and a genuine desire to help customers.
• Adaptability and willingness to learn.
• Must be legally eligible to work in Spain.

Benefits

• Competitive starting salary and opportunities for raises based on performance.
• Fully remote work arrangement.
• Comprehensive training program provided.
• Opportunities for career advancement within the company.
• Supportive remote team environment.
• Gain valuable experience in customer service.
• Flexible working hours within operational needs.
• Employee assistance program available.