Cruise Expert

Princess Cruises; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading cruise company in Barcelona is seeking a passionate Cruise Expert to inspire travelers and handle customer inquiries. This role involves creating memorable experiences through warm guidance and exceptional service. Responsibilities include managing calls, processing bookings, and building relationships with customers. Ideal candidates are fluent in either German, French, Italian, or Spanish and possess strong communication skills. The position also offers full-time or part-time options, a competitive salary, and unique employee perks, including free cruises.

Servicios

Competitive salary plus sales bonus

Restaurant ticket

Soft Landing Package for relocation

Free after-work activities

Growth opportunities

2 free cruises per year

Formación

• Fluent language skills with exceptional grammar and spelling.
• Ability to create emotional connections with customers.
• Proven track record in customer care and sales.

Responsabilidades

• Handle incoming sales calls and process bookings.
• Provide exceptional customer service through multiple channels.
• Build sustainable relationships with customers.

Conocimientos

Fluent in German, French, Italian, or Spanish

Active listening

Clear communication

Conflict resolution

Multi-tasking

Descripción del empleo

Ready to set sail on a career that connects people to unforgettable journeys? At Costa, we’re looking for a passionate Cruise Expert to be the voice behind our experiences. If you thrive on helping others, love turning inquiries into bookings, and bring energy, empathy, and persuasion to every call, this is your chance to anchor your talent in a global brand that celebrates adventure.

Who we are:

Welcome to our global community! We take pride in our diverse workforce of over 20,000 professionals from 70 different countries and cultures. Our values are centered on openness, positivity, and mutual support. We foster an environment of trust and transparency, ensuring that every voice is heard.

How you’ll live your ambition

Based in our Barcelona office, you’ll be the voice of our cruise brand, inspiring travelers to embark on unforgettable journeys across the seas; you’ll connect with customers from around the world, guiding them with warmth, expertise, and enthusiasm. Your role will be key in creating memorable impressions and building lasting relationships with our customers.

Responsibilities

• Handle incoming sales calls from potential customers.
• Make outbound campaign calls using lists generated by the activation team.
• Handle administrative tasks following each call (closing bookings, updating database, CRM registration).
• Provide exceptional customer service by effectively handling requests related to reservation changes, modifications or questions using both voice and non‑voice channels.
• Process reservation changes according to policies and availability.
• Follow up on callback requests coming from web options.
• Manage non‑voice written channels (emails) with a commercial and professional approach.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.

What makes you unique

• A fluent level in any of the following languages: German, French, Italian or Spanish with exceptional grammar and spelling skills, both spoken and written.

Customer care & sales experience

• Ability to communicate clearly and capture customer attention, generating emotional impact and authentic connection.
• Active listening to identify business needs and opportunities accurately.
• Talent to generate trust, build relationships and close deals by analyzing information and using it strategically.
• Ability to communicate in a clear, empathetic and emotionally connected manner.
• Focus on conflict resolution and delivery of practical and effective solutions.
• Ability to handle objections and resolve conflicts with empathy, always focused on achieving business goals.
• Ability to multi‑task, prioritize, and manage time effectively.
• Achievement and goal‑oriented.
• Motivated and self‑starter.

Why Costa

• Full‑time or part‑time contract.
• Competitive salary plus sales bonus.
• Restaurant ticket.
• Soft Landing Package (for those relocating from outside Spain – Europe only).
• Amazing office located at TORRE MAPFRE, iconic Barcelona’s skyscraper, next to the beach on the seafront.
• Free after‑work activities (Yoga, CrossFit, Team drinks).
• Growth opportunities and professional development.
• 2 free cruises per year for employees and family members.

Inclusion & Belonging

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.

Additional Info

CV Format: You can attach your CV in PDF or Word format.

Bring your ambitions to life. Join us and discover our ocean of possibilities! #Costa #LI-Hybrid